Hotell Velazquez station, Salamanca - Serrano

"Fantastiskt hotell!"

"Trevlig personal och rena och fina rum. Dock lyhört."

"Trevlig personal"

"Personal ej vänlig"

"Väldigt bra hotel, med bra service och personalen var väldigt bra!"

"-"

"We recently stayed in two rooms at Hard Rock Hotel Madrid for our honeymoon and post-wedding trip. As usual, the staff were very friendly, and I especially want to thank Manuel for making our arrival so welcoming. However, our issues this time were not related to the staff. The room conditions were the main problem. The space was extremely small. Unfortunately, our room faced the patio. When we closed the window to block out the music noise at night, the room felt suffocating it honestly felt like being shut inside a box. Both of us experienced anxiety, and had I known, I would definitely have requested a street-facing room. The window was very small, didn’t open properly, and didn’t allow fresh air in. When it was closed, it genuinely felt hard to breathe. My second issue is the bathroom layout. The toilet and shower are separate, but the sink area is in the middle of the room. Imagine needing to use the toilet in the middle of the night: all the lights turn on, and your partner wakes up. This kept happening because I needed to wash my hands and freshen up. I truly don’t understand why there is so much space dedicated to separate toilet and shower areas each large enough to be a proper room while the bedroom itself is so small and lacks space. Only a small mirror mirror with poor light infront of sink that made it impossible to do makeup. Honestly, I can’t say anything positive about the room because it made me frustrated every single day, and I was just waiting to go back"

"Konstigt bemötande vid frukosten av personalen"

"Bra"