3 outdoor pools, sun loungers
Se tillgänglighet

Recensioner av Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4 out of 5
Hilton Grand Vacations Club Ocean Tower Waikoloa Village
69-425 Waikoloa Beach Drive, Waikoloa, HI

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 354 av 1000 recensioner" "
8 - Bra i betyg. 221 av 1000 recensioner" "
6 - Okej i betyg. 171 av 1000 recensioner" "
4 - Dåligt i betyg. 138 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 116 av 1000 recensioner" "

7,8/10

Renlighet

7,6/10

Personal och service

7,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Deepak

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parking was to expensive
Bodde här 5 nätter i februari 2024

2/10 Väldigt dåligt

Christian

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Be prepared to wait 15 minutes to take a 'tram' that travels at 1MPH with no AC to your room. You alternative is to talk a half a mile (no joke) to your room with your bags. The towels are not located by the pool, there's no water jugs on the facility and the drinking fountains didn't work. The property is beautiful, but cumbersome to walk around. If you like to spend 1-2 hours a day walking, then maybe you'd love it.
Bodde här 2 nätter i april 2024

8/10 Bra

JORDAN

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was pretty nice, especially considering the price and the price of other hotels around. The hotel itself looks a little dated but is currently undergoing a remodel, however, we did not have a remodeled room. With that said, there was a bit of construction on our side of the hotel so it was a tad noisy during the day. One of the few drawbacks to this place is the property is so big that there is a tram that goes between the hotel towers and it isn’t exactly fast. Overall, the ocean tower at the Hilton WAIKOLOA was pretty good value. We had a lovely oceanfront view to wake up to in the morning so it was worth it.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort with very friendly staff!
Bodde här 7 nätter i april 2024

8/10 Bra

Parveenta

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
The house keeping will not change your bed sheets until you ask them. The floor was sticky and dirty. The rooms don’t look sanitized. Overall other things were okay.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Dallas

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property
Bodde här 2 nätter i april 2024
Svar från Guest Services 24 apr. 2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Okej

Nicole

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Fantastiskt

Kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’m soooo glad we stayed at the Ocean Towers in Waikoloa! Some reviews made me nervous but I’m glad I ignored them. We had a one bedroom plus, so we had a full kitchen. It was almost half the cost of the two other Hilton hotels of the resort and we had twice the space. Our room was completely remodeled, the hotel looks like it was all new. Absolutely beautiful and well thought out. Staff were always kind and helpful. We were right by a nice pool and a quick walk to the lagoon. The larger pool was about a ten minute walk (through beautiful grounds) or an easy tram or boat ride. So convenient! I only wish the restaurants stayed open later, but other than that it was perfect! We will go again!
Bodde här 5 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Fantastiskt

Thomas, Port Angeles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Guest Services 24 apr. 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 Okej

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel room was just alright, however the property grounds and amenities were awesome! When booking the Expedia ad said new construction but the room was outdated and old. The bed was as hard as a rock! Sincerely one of the worst bed I’ve slept in. However, the property grounds and amenities were great for the kids and family.
Bodde här 2 nätter i april 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okej

kayzin

Reste med sin partner
Gillade: Bekvämligheter
Pros: We loved our stay here. It is very kid friendly and They have a lot of activities. The snorkeling in the lagoon is top notch. We saw so many turtles, fish, sting rays, and even a seal. Negatives: It is a very big resort so it’s a lot of walking but they offer a tram that is super slow or a boat. The food options are very limited. The restaurants are great, just pricey. The breakfast buffet is a 0/5. It is $55 a person and it’s just gross hotel breakfast food. If you go Thursday morning at 8, you might be able to see the dolphin show while eating tho. They also need more convient stores like an ABC store with abc store pricing. Lastly our hotel room was not yet renovated in the ocean tower but we had a good location and view of pool and partial ocean.
Bodde här 2 nätter i april 2024
Svar från Guest Services 8 apr. 2024
Aloha and thank you for taking the time to share your recent experience. Your opinions and comments are very valuable to us. It's great to see overall you enjoyed your time with us, we look forward to welcoming you back in the future.

10/10 Fantastiskt

Terry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spectacular resort! Beautiful, many amenities, stunning views, comfortable rooms, friendly and helpful staff! Will definitely return!
Bodde här 1 natt i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Bra

Megan

Reste med familjen
Gillade: Renlighet
The property is dated, service is mediocre, and the nickel and dime you for everything. Food and drink over priced. Nice views and food is good, especially at Italian restaurant.
Bodde här 6 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

6/10 Okej

Angelita

Bodde här 5 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okej

Amy

Gillade: Renlighet
Bodde här 6 nätter i mars 2024
Svar från Guest Services 26 mars 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely gorgeous property! We loved the Dolphins on site every day. Multiple pools, dining options, and our view was incredible. We watched Whales from our Balcony! We had an Golf Course and Ocean View!
Bodde här 13 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

2/10 Väldigt dåligt

Amy

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I really wanted to like this property. I think the goal is try to have as little as service as possible. Power went out while my son was showering and then again a couple hours later. No bedding for the second bed. House cleaning didn’t show up. I was polite and asked them to check the power and for house cleaning. Second day same thing. Great for some but will not return.
Bodde här 3 nätter i mars 2024
Svar från Guest Services 26 mars 2024
Aloha. Thank you for choosing Ocean Tower and for taking the time to share your recent experience, your opinions and comments are very valuable to us. Thank you for bringing to our attention the areas that need more focus. Your feedback is important in efforts of improving our guest’s experience.

8/10 Bra

Ira

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Property was too spread out and made every destination a 15-20 minute walk, which was faster than the tram. Food locations had very limited hours of operation.
Bodde här 6 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Bra

Mark

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's a huge property. There is a tram that can take you around the property, but don't be in a hurry. We had a great ocean front room in the towers, but it was 0.6 of a mile from our room to the front lobby. We enjoyed the walk around the beautiful grounds, but if your mobility is limited it could be a problem.
Bodde här 2 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Bra

Brianna

Bodde här 2 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Fantastiskt

Lori

Bodde här 4 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Fantastiskt

Cristina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 4 nätter i mars 2024
Svar från Guest Services 24 apr. 2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

8/10 Bra

Linda, Nampa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place beautiful, but getting to the Ocean Towers was kind of a pain. It is a long walk or you need to take the tram. Parking is expensive and self parking is OK if you don't have a luggage. The room was comfortable and the view was excellent.
Bodde här 1 natt i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Fantastiskt

Deborah

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved having a view of the ocean. The room was not yet renovated, but had everything we needed and was very clean.
Bodde här 5 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Fantastiskt

Esteban

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is a dream. It is way bigger and even more beautiful than expected. Staff was great and the food was great too. The view from our ocean view balcony was great. We saw whales every single morning during our stay.
Bodde här 4 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

4/10 Dåligt

Leo

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
Poor customer service, rude front desk workers.
Bodde här 5 nätter i februari 2024
Svar från Guest Services 26 mars 2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

4/10 Dåligt

Lindsay

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Incredibly overpriced. Parking $55 on top of $340 for one night in a dated room, and we still had to take the monorail to our room from the valet parking desk. Felt really ripped off staying here but didn't really have a choice for one night only in the area.
Bodde här 1 natt i februari 2024
Svar från Guest Services 8 apr. 2024
Thank you for your review. We are sorry to hear your stay did not exceed your expectations. We hope we have a future opportunity to provide a much improved overall stay.

10/10 Fantastiskt

Hirokazu

Bodde här 3 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

4/10 Dåligt

Delilah

Reste med sin partner
Food was good. Took one hour to get checked in. Tram was broken and no one was told so we sat waiting for about 20 minutes. Also parking is on the whole other side of the property. Would go somewhere else in the future.
Bodde här 1 natt i februari 2024
Svar från Guest Services 26 mars 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Bra

Frank, Great falls

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful resort which starts to show its age when you look closer. Be ready to walk a lot if you are not patient enough for their free (inside the resort) transportation options. We love to watch the humpback whales. Expect overpriced restaurants inside the resort. Sadly not much of good public transportation options outside of the resort.
Bodde här 7 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

6/10 Okej

Kunimasa

Bodde här 4 nätter i februari 2024
Svar från Guest Services 26 mars 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Fantastiskt

John Chih-Feng

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place is wonderful not crowded and very peaceful. Good to get away. Shopping area is like a mile walk, quite tiring lol. I’m not sure if Hotel offer shuttle service to and from. Overall I had a great stay.
Bodde här 3 nätter i februari 2024
Svar från Guest Services 24 apr. 2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

6/10 Okej

Michel

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The beds were a bit hard but I was really disappointed that the maids did’t fill the lotion container or leave me more tea after I drank the first 2. Also they took the towels and floor mat and didn’t leave a new floor mat for the shower . Thank you
Bodde här 4 nätter i februari 2024
Svar från Guest Services 26 mars 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Fantastiskt

Stephen, LaCrosse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Able to check in early
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Shannon

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wish I could have stayed here for a month.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort with many swimming (and even snorkeling) options. Great for families. Amazing ocean views with countless whale sightings!
Bodde här 5 nätter i februari 2024

2/10 Väldigt dåligt

JoAnn

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
We had little cockroch like bugs all over the room got there at waited an hour for luggage and left at 4 am cause of the bugs .will not recommend this place to anyone. The restaurants were closed when we went to get food.
Svar från Guest Services 26 mars 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okej

Rosalie, Spicewood

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Rooms at far end of property were horribly inconvenient. Required tram or 15 minute walk without other options. Few food choices that were over priced. Not walkable to other beaches, restaurants or shops. Felt completely isolated and intentionally cut off from rest of the world.
Bodde här 1 natt i februari 2024
Svar från Guest Services 8 apr. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

4/10 Dåligt

Ashley

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
The property was well kept and had some free amenities. We had two hotel rooms one for my partner and myself and the other for my father and his friend. After the first night we both experienced rooms full of roaches and “cleaning” of the rooms consisted of the bed being made - no sheet change, no towel change. You had to do those yourself. When the roach situation was addressed the hotel did take our resort fees off of our bill but they only offered to move my fathers room. They had no other rooms available and only offered to spray the room for roaches. I would not stay here again.
Bodde här 7 nätter i februari 2024
Svar från Guest Services 8 apr. 2024
Thank you for sharing your experience. We are sorry to hear you were disappointed with the layout of our resort. We provide transportation for our guests to easily move around the complex. However, we sincerely apologize for any inconvenience you were caused during your stay. We hope you will allow us another opportunity to provide a much improved overall stay.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024

8/10 Bra

Sharon

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had to catch a tram to check in at Ocean Tower, which is 10-15 minutes from main lobby. Very inconvenient. Check in for Ocean Tower should be in the main lobby.
Bodde här 1 natt i februari 2024

8/10 Bra

Nancy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place was very nice alot of greenery. Big resort. Clean. Breakfast very expensive. Restaurant prices can be more afordable. Downfall no beach on site. The closest beach by car is 5 minutes .
Bodde här 6 nätter i januari 2024

2/10 Väldigt dåligt

Nancy

Gillade: Renlighet
we are in our late 70s and it was really hard to get around particularly from our room. too far to walk to anything and up and down stairs to get to the tram and then down a long hallway to the nearest elevator. If I wanted to find a convenience store we had no idea where it was and the ice machine was on the forth floor because the one on the third floor was broken. We had to take the stairs and that was difficult too. The tram was hard to get to from our room and it took too long to get to the main lobby. We live in Hilo and would never come back here.
Bodde här 2 nätter i januari 2024
Svar från Guest Services 1 feb. 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa.

8/10 Bra

Rebecca

Reste med familjen
We had a wonderful time....more food and restaurant options that were more kid/family friendly would've been nice 👌
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Shelly

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
False Marketing
Upon arriving at the resort, we were surprised by an unexpected $48 daily charge for parking. The online booking showcased rooms that turned out to be timeshare accommodations, which we wouldn't have chosen had the accurate options been presented. Upon entering our room, we discovered multiple spider webs in the corners, an issue that surprised us. Despite notifying the front desk, they showed little concern and didn't offer to address the situation promptly. While our ocean view was perfect, dirty windows hindered our visibility. After multiple requests, the cleaning was done three days into our stay, significantly improving the view. Towel machines were consistently empty in the mornings, with staff claiming they didn't start until 9 am. The resort's transportation, including trams and boats, faced issues, leading to inconveniently long wait times and difficulty accessing amenities. Notably, the lack of umbrellas at the pool, absence of microwaves in the room, no water fill-up stations, and limited ice machines on each floor added to the overall dissatisfaction with the resort experience.
Bodde här 4 nätter i januari 2024
Svar från Guest Services 1 feb. 2024
Aloha. Thank you for choosing Ocean Tower and for taking the time to share your recent experience, your opinions and comments are very valuable to us. We apologize for the issues you encountered during your stay. While we work to improve overall, thank you for bringing to our attention the areas we need to focus more on, your feedback will be shared with all department managers in efforts of improving our guest’s experience.

4/10 Dåligt

Marc

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Beautiful grounds with ugly uncomfortable rooms.
Very dated room. Late 80s early 90s never been updated. No where near the equivalent of the grounds. Mold smell. Cockroaches - yuck! Cold water never ran cold. Always warm. Toilet flusher had to be held down for a few seconds to flush. Shower has the cold and hot reversed. Thermostat took 10 hours to cool the room. Beds very uncomfortable.
Bodde här 1 natt i januari 2024
Svar från Guest Services 1 feb. 2024
Aloha. Thank you for choosing Ocean Tower and for taking the time to share your recent experience, your opinions and comments are very valuable to us. All of our standard hotel rooms are scheduled for a complete renovation and will be transformed into more timeshare units, however this process can take some time. Your feedback will be shared with all department managers in efforts of improving our guest’s experience. We hope to have the opportunity to welcome you back to a newly renovated room in the future.

10/10 Fantastiskt

Sally

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 6 nätter i december 2023

10/10 Fantastiskt

Jesse

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Richard L

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is great. Beautiful. If you are not planning to explore the island, and are willing to pay for meals on location then take a taxi up and back. $65. If you rent a car parking is $45. A day. Breakfast on site $52. A pizza $34. Dinner? 20 min. Walk to Waikoloa is 20 min. Shuttle is $5. Ea. One way.
Bodde här 5 nätter i januari 2024