When we arrived, the apartment had not been cleaned. The owner apologized appropriately over the phone and arranged for a new cleaner to come but we had to leave the apartment for most of the afternoon. He offered to refund the cleaning fee and give us a gift certificate for the inconvenience and our lost time. He sent me a text with a $100 gift certificate for a local restaurant but did not refund any portion of the cleaning fee, which was bizarre. I never asked for the refund -- he offered -- and then just didn't follow through. The apartment was adequate but was a little rough: carpet coming up in the master bedroom, toilet seat delaminating, big scrapes on some of the kitchen doors, and some other cosmetic issues. It was adequate, but it could be really refreshed with some modest investment of time and a little money. The neighborhood is fine -- it's not dangerous at all as someone else stated nor are the neighbors rude in my opinion -- but it is a bit farther out than I realized when I booked it. Overall, it met the basic needs of lodging for a few days on the Big Island but I was disappointed with our experience. Had we not encountered the cleaning/refund issues and some of the simpler cosmetic had been addressed, I would have rated our stay higher.