“⸻
We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service.
Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for.
Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of...
“⸻
We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service.
Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for.
Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of...
Brooke