Thank you for sharing your feedback with us, although we regret to hear about your less than satisfactory experience.It's important to note that our property is nestled in the natural beauty of the Australian outdoors, which often entails encounters with wildlife, such as the snake you mentioned near the pond. While we take measures to ensure the safety of our guests, occasional sightings may occur due to the natural environment surrounding us.Regarding the issue with the complimentary drinks, we'd like to clarify that as an Expedia Gold member, you are entitled to a selection of complimentary drinks from a specific list at our resort, rather than from the restaurant. We apologize if this was not clearly communicated during your visit. Had this been brought to our attention, we would have been more than happy to assist and ensure you received the benefits you are entitled to.Additionally, concerning the billing concern, our records indicate that charges were incurred for beverages outside of the complimentary list. We understand your perspective and apologize if there was any confusion. However, we kindly remind our guests to review their bills before departure and bring up any discrepancies during their stay so that we may address them promptly and amicably.We appreciate your feedback as it helps us improve our services and communication. Should you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out directly.Thank you for considering us, and we hope you have more positive experiences in the future.Best regards,Freedom Shores Resort