Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

尊敬的贵宾，感谢您选择西安皇冠假日酒店，并抽出宝贵时间分享您的入住体验。我们很高兴您对服务作出的好评和称赞！相信您已亲身体会到酒店对于服务的重视，这也正是大多数客人选择我们酒店的原因之一。您的好评是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验，我们期待着您的再次光临！

Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

尊敬的贵宾，非常感谢您对西安皇冠假日酒店的好评和喜爱！ 我们很高兴看到您对此次入住十分满意，我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验，令旅途尽善尽美。期待您的再次入住！

Dear guest,Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

尊敬的贵宾，非常感谢您对西安皇冠假日酒店的好评和喜爱！ 我们很高兴看到您对此次入住十分满意，我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验，令旅途尽善尽美。期待您的再次入住！

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Thank you so much for your review of our hotel. We hope you will visit us again.

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Thank you so much for your review of our hotel.we value your feedback. We hope you will visit us again.

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

率直なご意見をお聞かせいただきありがとうございます。せっかくご利用いただいたにもかかわらず、ご期待に沿えず、大変申し訳ございませんでした。お客様からのご意見を真摯に受け止め、他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。またの機会のご利用をお待ちしております。次回のご利用の際には、よりご満足いただけるご滞在を提供できるよう尽力してまいります。

率直なご意見をお聞かせいただきありがとうございます。せっかくご利用いただいたにもかかわらず、ご期待に沿えず、大変申し訳ございませんでした。お客様からのご意見を真摯に受け止め、他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。またの機会のご利用をお待ちしております。次回のご利用の際には、よりご満足いただけるご滞在を提供できるよう尽力してまいります。

Dear Poh Chin , Thanks for sharing your valuable feedback with us regards to our hotel. We are very sorry that you experienced inconvenience due to the smell and deposit issues. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Please rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing Crowne Plaza Xi'an again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely,

Dear Guest: Thanks you for choosing Crowne Plaza xi'an and giving us a perfect rating! i am looking forward to having you again.Thank you!

Thank you for staying at Crowne Plaza Xi'an!

Dear Guest: Thanks you for choosing Crowne plaza xi'an and giveing us a perfect rating! i am looking forward to having you again.Take care!

尊敬的YI-HUNG您好，非常感谢您莅临西安皇冠假日酒店。非常遗憾本次入住没有给您带来满意的体验，酒店十分重视您所提到的房间干热和空调不可调问题，恰逢三月西安气温回升较快，酒店目前已开始提供制冷服务，同时我们还备有加湿器和空调扇。诚邀您再次光临，届时您会发现我们所作出的完善与改进！

Dear Janice, Thank you for taking the time to review your stay with us and I appreciate your positive feedback about our facilities and service. I am looking forward to having you again. Take care!

Dear Guest: Thanks you for choosing Crowne Plaza xi'an and giving us a perfect rating! i am looking forward to having you again.Thank you!

お客様、 クラウンプラザ西安でお越しいただきありがとうございます。 ここでのご滞在を楽しんでいただけることを嬉しく思います。 空港からホテルまでは45分ですが、交通により時間がかかる場合があります。 私たちは次回にあなたを歓迎したいと思います。 宜しくお願いします、 リー・リー アシスタントマーケティング＆コミュニケーションマネージャー

Dear Valued Guest, Thank you for staying with your during your recent trip to Xi'an. For the issues you brought up we will run checkups on the air-con regularly. And please trust us we will strive harder to make your stay more comfortable. Kind Regards

尊敬的宾客， 感谢您的入住及点评，很开心您对此次入住感到满意，我们会不遗余力的为您提供优质的入住体验，欢迎您下次光临！ 祝好！

Dear Guest, Thank you for staying with us during your recent stay in Xi'an. Firstly we are delight to know that you enjoyed your stay for the views and facilities. Though we apologize for the unpleasant experience you went through. Please trust us that we will conduct more training to our staff for strenghening both language and attentive service. We hope we still have the chance to welcome to back and have you experience our truly hospitality. Best regards,

Dear Alan, Thank you for staying with us at Crowne Plaza Xi'an! We are truly delighted to know that you had enjoyed your stay. Can't wait to welcome you back soon! Have a great day!

Thank you for staying at Crowne Plaza Xi'an!

Dear Valued Guest, Thank you for choosing to stay at Crowne Plaza Xi'an! Thank you for your kind encouragment. We wills trive even harder to make your stay more comfortable next time. Best Regards

Dear Barry, Greetings from Crowne Plaza Xi’an! We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service. We look forward to welcoming you back. Have a pleasant day. Yours sincerely, Lea Li Assistant Marketing Communications Manager

Dear Frederic, Thank you for choosing to stay at Crowne Plaza Xi'an! We are pleased to know that you have had a nice stay here. We are looking forward to welcoming you back to Xi'an soon in the near future. Happy Chinese New Year in advance!:)