We made this booking with high expectations as the property and letting agency were well rated. This particular apartment is apartment P in the Aura complex.The apartment is relatively new but showing some wear and tear. It is on the top floor so there are some accessibility issues (4 flights of stairs and no lift). Parking is provided - a plus in York. Accommodation is compact but adequate, except in the case of the bedroom, where the placing of a king-sized bed prevents access to plug sockets for a hair drier and there is very little walk-round space. The sitting room has two comfortable chairs and a settee, though we found the positioning of furniture not of the best. The carpet is quite marked from previous layouts and out of its fitting at the bedroom door. The dining table and chairs were a good eating area. The kitchen was adequate and reasonably equipped. The shower room is small with very little space for personal effects. There were small niggles, such as the sitting room clock with a dead battery and a bedside lamp with no bulb.
The main problems we encountered: both bathroom and kitchen floors had not been thoroughly cleaned; the shower seal was broken and water spilled out onto the floor during use; the floor mat provided had pubic hair in it when we unfolded it; the bed mattress, which was thin and uncomfortable, had only a sheet covering it and the springs could be felt through it - a very uncomfortable and sagging bed, which we complained about the morning after our arrival; the damp from the shower was encouraging an infestation of silver fish insects. These were found amongst our clothes in the bedroom wardrobe backing onto the shower area.
We have pointed out these issues to the agency in private communication. Although they are investigating them they are not prepared to make any amends, preferring to hide behind the detail of the contract, so unfortunately we shall not book through them again.
