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Recensioner av Hotel Phoenix

4 out of 5
Hotel Phoenix
Sesvetska cesta 29, Zagreb

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 60 av 188 recensioner" "
8 - Bra i betyg. 87 av 188 recensioner" "
6 - Okej i betyg. 23 av 188 recensioner" "
4 - Dåligt i betyg. 15 av 188 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 188 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Lennart, Stockholm

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt!
Prisvärt!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice Hotel but "Off" from the City
Nice Hotel with very good SPA section including pool and Sauna. But Hotel is positioned in surburb area of Zagreb. Breakfast opens at 8.00 so it is not possiblke to get breakfast if you want to start the day early.

10/10 Fantastiskt

Björn, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra övernattning
Ruffigt område med ett nybyggt, renoverat hotel.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Andreas, Sweden

Gillade: Renlighet, personal och service och boendets skick och faciliteter
If not travelling by car, the hotel is located too far from the city center. Other than that, it's a descent hotel with very nice personel who were very service minded and helpful.

6/10 Okej

Daniel, Stockholm

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bra för genomresa
Vi stannade bara till på vägen ner till Kroatiska kusten och det passade bra för oss. Mycket personal som försökte hjälpa till och alla var bra på engelska. Bra frukost.

8/10 Bra

Douglas isbister

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Liggar inte bra till när man ska med flyg...

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We needed a cheep stay in Zagreb with own parking and breakfast. We are 5 in the familly and had to stay in two rooms. That was OK since kids are 8, 10 and 10 year old. Rooms were airconditioned, very nice and clean. Breakfast was great and the service too. I loved art hanging on the walls. We all enjoyed our stay.

10/10 Fantastiskt

Mario

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mitarbeiter sind alle nett und freundlich
Bodde här 1 natt i mars 2024

6/10 Okej

Mario

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Piotr

Reste med familjen
wunderbar
Bodde här 1 natt i december 2022

6/10 Okej

Laura

Reste i grupp
Gillade: Personal och service
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Bodde här 1 natt i september 2022

8/10 Bra

Jose Luis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

8/10 Bra

Kelly

Gillade: Renlighet, personal och service och rummets bekvämlighet
Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Bodde här 1 natt i juli 2022

8/10 Bra

Roman John

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
N/A
Bodde här 1 natt i juli 2022

4/10 Dåligt

Jacques-Olivi

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Hotel vetuste, mal placé,
Bodde här 1 natt i maj 2022

8/10 Bra

Katija

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2020

8/10 Bra

Verifierad resenär

Bodde här 1 natt i augusti 2020

6/10 Okej

Roberto, Vienna

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Staff is very kind; service light switches on in the corridors with delay. Cleaning status is not excellent in the room and bathroom. The hotel has a huge comfortable parking area.
Bodde här 1 natt i september 2019
Svar från Jasna 21 nov. 2019
Dear guest, thank you for staying at our hotel and reviewing us! We are sorry to hear that we didn't meet some of your expectations, but we will try to fix the problems as soon as possible. Best regards!

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i juni 2019

8/10 Bra

Giorgio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2019

8/10 Bra

Tomas

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 1 natt i maj 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel spacieux. Plysieurs espaces. Solarium, sauna, spa,.... Dommage hotel loin du centre de Zagreb environ 30 minutes de voiture et pas de jolie vue.
Bodde här 7 nätter i mars 2019

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Bodde här 4 nätter i augusti 2018

4/10 Dåligt

Larry, Sarajevo

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Bodde här 1 natt i augusti 2018

8/10 Bra

Hev, UK

Gillade: Personal och service och rummets bekvämlighet
Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Bodde här 1 natt i augusti 2018
Svar från Arijana 16 aug. 2018
Dear guest, thank you for staying at our hotel and reviewing us! We are sorry to hear that we didn't meet some of your expectations, but we will try to fix the problems as soon as possible. Best regards!

4/10 Dåligt

Sofia, Montreal

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Bodde här 1 natt i juni 2018

2/10 Väldigt dåligt

salvatore

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend

8/10 Bra

emanuele

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fuori Zagabria, ma hotel carino e accogliente
hotel moderno, camere particolari , pulite e accoglienti . Personale gentile e cortese. Purtroppo ho trovato acqua in camera a causa di una tubatura , mi hanno prontamente assegnato un'altra camera.

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
Bodde här 1 natt i januari 2018

6/10 Okej

Andreas

Es war fast ok.
Bodde här 1 natt i december 2017
Svar från Martin 31 jan. 2018
Dear Andreas, thank you for staying at hotel Phoenix****! We are glad that everything was ok. With kind regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
bb
숙소 시설은 전반적으로 무난합니다~스파와 사우나도 괜찮았습니다. 단점은 위치가 너무 구석에 있어서 근처에 아무것도 없고 중심지에서 대중교통으로 한시간 넘게 걸려요. 버스도 엄청 안옵니다.. 하지만 직원분들이 엄청 친절하셨어요~ 스파 시간을 착각해서 마감 지나고 갔는데도 기다려주겠다며 더 열어주셨습니다 ㅜㅜ
Bodde här 3 nätter i december 2017

8/10 Bra

Adriana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Estadía en Zagreb
Muy buena estadia. Excelente atención. Desayuno por demás abundante. Alejado del centro de zagreb pero con estacionamiento
Bodde här 1 natt i november 2017

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Bodde här 2 nätter i augusti 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Consigliato
Ottimo hotel. Cucina buona. Rapporto qualità prezzo eccellente
Bodde här 1 natt i juli 2017

8/10 Bra

TOSHIYUKI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
田舎のホテル
ホテルの周辺は何もない田舎であるが、田舎のホテルとしては、良いサービス、レストラン、施設であった。

10/10 Fantastiskt

STEPHANE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My place every time I'm in Zagreb
Quite far from the city center but very easy by car and close to the highway. Quiet place with comfortable rooms, good wi-fi, nice fitness room and wellness area (spa, pool and sauna) Nice breakfast in the morning I'm a loyal customer of this hotel

6/10 Okej

KAI MING JOHNNY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Open window with traffic noise but have cold & fresh air or close window no fresh air for sleep.

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Leistbarer Luxus
Insgesamt alles OK.

10/10 Fantastiskt

kerri

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A little unexpected jewel
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.

10/10 Fantastiskt

Young Il

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.

2/10 Väldigt dåligt

Yao, Califonia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.

8/10 Bra

Daniella, London

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet spot with everything we needed.
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.
Svar från Hotel Manager 7 sep. 2016
Dear guest, thank you for nice review. Hope to see you back again in hotel Phoenix and to wish you warm welcome. Best regards.

6/10 Okej

Julio, Madrid

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Excesivamente caro para lo que es.
Hotel tipico para bodas. Lejos del centro, ubicacion mala. Habitacion para 2 personas y un niño y solo te dan una cama en la que entran dos adultos justitos. Minibar grande pero apagado y todo caliente. Si se enciende, el ruido es insoportable para dormir. Parking propio (un descampado detrás del hotel). Lo unico bueno es el desayuno que no esta mal. Eso si la cena hay que hacerla antes de las 21 o te dejan sin cenar y sin opciones.

10/10 Fantastiskt

Munichduke, Schweiz

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Immer wieder gerne gebucht.
Personal spricht deutsch. Geht auf die Gäste ein. Essen, Frühstück, Welnessbereich,tip top

10/10 Fantastiskt

Martin, Den Haag

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
boven verwachting
Zeer vriendelijk en servicegericht personeel

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter