Exteriör

Recensioner av Hotel ZERMAMA Zermatt

4 out of 5
Hotel ZERMAMA Zermatt
Matterstrasse 23, Zermatt, VS

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 89 av 119 recensioner" "
8 - Bra i betyg. 25 av 119 recensioner" "
6 - Okej i betyg. 4 av 119 recensioner" "
4 - Dåligt i betyg. 1 av 119 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 119 recensioner" "

9,6/10

Renlighet

9,8/10

Personal och service

9,6/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt hotell med bra läge
Trevligt hotell med bra läge mkt nära Sunnegga skidlift samt skidbussar. Trevlig personal och bra service.
Bodde här 6 nätter i mars 2018

8/10 Bra

sven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge nära Sunnega
Bodde här 6 nätter i februari 2018

10/10 Fantastiskt

Joacim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2017

10/10 Fantastiskt

Ulf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2017
Svar från Pierre 22 juli 2017
Thanks for your visit - we hope to welcome you back upon another occasion. With best rergards. The Admiral-Team

10/10 Fantastiskt

Edith

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Tushar

Gillade: Personal och service
Great place !! Awesome location and everything is brand new. Excellent customer service
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jurgen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Daniel

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Ruining

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I we love Zermama. A beautiful hotel in a beautiful location.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Jeri

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I’ll be back!
Beautiful view and room, easy check in, very clean, wish we could have stayed longer!
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Berna, Houston

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff- great location
Bodde här 1 natt i augusti 2023
Svar från Norberto 8 sep. 2023
Dear Berna,Thank you for your review and the perfect score!It is a pleasure to read that you enjoyed the location of the hotel and its staff!We look forward to see you again in Zermatt,Best regards

6/10 Okej

Rekha

Reste med sin partner
Gillade: Personal och service och bekvämligheter
I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.
Bodde här 1 natt i augusti 2023
Svar från Norberto 4 sep. 2023
Dear Rekha,Thank you for your message and for your review. As we had the possibility to talk at the hotel, the room we assigned you is the same room you booked. For a next occasion we recommend you a higher category such as MAMA'S Double M or MAMA'S Double L.Greetings from Zermatt,

10/10 Fantastiskt

Lynne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från Norberto 16 juni 2023
Thank you for your review!Best regards

6/10 Okej

Cynthia

Reste med sin partner
Gillade: Renlighet
We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul
Bodde här 2 nätter i maj 2023
Svar från Norberto 16 juni 2023
Dear valued guest,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Zermama Hotel. We appreciate your comments and would like to address each point you raised.We are delighted to hear that you enjoyed the modern ambiance of our hotel, including the dark wood theme and the breathtaking views from the room's large windows. We strive to create a comfortable and visually pleasing environment for our guests, and we are glad that it resonated with you. The electric curtains and rain showers in the bathrooms are indeed some of the features we take pride in.Regarding the size of our single rooms, we understand your concerns. While we strive to make the most of the available space, we acknowledge that they may be smaller compared to some other hotels you have visited. We apologize if this caused any inconvenience during your stay. For a next occasion we reccomend you to ask our staff for a different room category.We apologize if the single beds did not meet your expectations in terms of length. They are 200cm long but we understand that taller guests may have found them less comfortable. We appreciate your feedback on this matter and will look into possible solutions to enhance the comfort of our beds.We have taken note of your comments regarding the lack of space for a small table or chair in the room. Your feedback is important to us, and we will explore ways to optimize the room layout to provide a more convenient and comfortable experience for our guests.We appreciate your feedback regarding the placement of the electrical sockets. Your comments help us identify areas for improvement, and we will assess the possibility of adjusting the location of the sockets for greater convenience.While we do not have air conditioning in the rooms, we apologize if the temperature was uncomfortable during your stay. We are glad to hear that opening the bathroom window helped regulate the temperature. On a positive note, we are pleased that you found our hotel's location convenient, with easy access to Zermatt Train Station, Gornergrat stations, and the attractions on Zermatt high street. We aim to offer a prime location for our guests to explore the beauty of Zermatt and its surroundings.Once again, thank you for your valuable feedback. We appreciate your opinion and hope to have the opportunity to welcome you back to Hotel Zermama in the future, providing you with an improved experience that exceeds your expectations.Warm regards,

10/10 Fantastiskt

Vance

Bodde här 2 nätter i maj 2023
Svar från Norberto 16 juni 2023
Thank you for your feedback!Best regards from Zermatt

10/10 Fantastiskt

Devin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Bodde här 1 natt i maj 2023
Svar från Norberto 16 juni 2023
Dear Devin,Thank you very much for your valuable feedback.We are delighted to read that you enjoyed our beautiful hotel and that you describe our staff as amazing!We look forward to welcome you back in Zermatt,Best regards,

10/10 Fantastiskt

Li

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great on top of the dedicated, friendly staff who really tried to solve any problems
Bodde här 2 nätter i maj 2023
Svar från Norberto 16 juni 2023
Dear Li,Thank you for your feedback, we appreciate your feedback towards our hotel but especially our staff!We look forward to welcome you back in Zermatt, Best regards

10/10 Fantastiskt

Wendell

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Zermama in Zermatt
Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.
Bodde här 1 natt i maj 2023
Svar från Norberto 16 juni 2023
Dear Wendell,Thank you for your feedback! I'm delighted to read that you enjoyed our hotel, its location and the service of our staff.We look forward to welcome you again in the future,Best regards,

10/10 Fantastiskt

Benjamin M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.
Bodde här 2 nätter i maj 2023
Svar från Norberto 30 juni 2023
Dear Benjamin,Thank you for your review! We are thrilled to read that you enjoyed your meals at the hotel, as well as the service from our staff.We look forward to welcome you back to Zermatt,Best regards,

10/10 Fantastiskt

Dominika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Bodde här 1 natt i maj 2023
Svar från Norberto 30 juni 2023
Dear Dominika,Thank you for your review! we are happy to read that you enjoyed the location of the hotel, the comfort of our beds, the design of the rooms and the views from your balcony!We look forward to welcome you back to Zermatt,Best regards,

10/10 Fantastiskt

Aleta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!
Bodde här 1 natt i april 2023
Svar från Norberto 25 apr. 2023
Dear Aleta,Thank you very much for your review. It is a pleasure to read that you enjoyed your stay, specially the small details that Mama prepares for her darlings!We look forward to welcome you in the future in Zermatt,Best regards,

8/10 Bra

Stephen

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2023
Svar från Norberto 25 apr. 2023
Thank you for your feedback! We look forward to see you in the future in Zermatt,Best regards,

10/10 Fantastiskt

Abhishek

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service & location
Bodde här 2 nätter i februari 2023

10/10 Fantastiskt

Verifierad resenär

10/10 Fantastiskt

Ayman

Bodde här 2 nätter i november 2022

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best in Zermatt
Good location and have a very nice view. I'll definitely visit again and stay in this hotel.
Bodde här 2 nätter i augusti 2022
Svar från Norberto 19 aug. 2022
Dear guests,Thank you very much for your review. It is a pleasure to read that you consider us the "Best in Zermatt"If you come back to Zermatt, it would be a pleasure to see you again!Best regards,

10/10 Fantastiskt

Niklas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Top Hotel
Super schönes modernes Hotel! Gratis Zimmer Upgrade!
Bodde här 1 natt i juni 2022
Svar från Norberto 30 juli 2022
Lieber Niklas, Herzlichen Dank für Ihr Feedback. Wir freuen uns riesig zu lesen dass Sie uns als Top Hotel bewerten! Wir würden uns freuen, Sie wieder bei uns begrüssen zu dürfen. Beste Grüsse aus Zermatt,

10/10 Fantastiskt

Luciana

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Um sonho em Zermatt!
O Zermama transformou nossa estadia numa experiência sensacional e pessoal - parecia que estávamos hospedados na casa de amigos próximos, com varanda e vista para o Matherhorn ❤️ Contato por e-mail logo após a reserva, cartão e mimos de boas vindas, atenção especial ao que estávamos vivendo naqueles dias… Cuidados que foram além do serviço padrão de um hotel. Amamos e pretendemos voltar! Norberto, Margarida e sua gerente foram excepcionais!
Bodde här 2 nätter i maj 2022
Svar från Norberto 31 juli 2022
Dear Luciana, Thank you for taking the time and sorry for the late answer. It is a pleasure to read that you enjoyed your stay with us and you felt that you were staying with friends! This is our goal at hotel Zermama and we are happy that it worked with you. Thank you also for your words towards Margarida, Sandrine and me, your words help us to improve our services every day. We hope to see you a next time in Zermatt and wish you all the best. Best regards

10/10 Fantastiskt

Su Ling

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Nicolai

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2022

10/10 Fantastiskt

Stan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay in Zermatt.
Great stay in Zermatt.
Bodde här 3 nätter i februari 2022

10/10 Fantastiskt

bryan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toller Aufenthalt
Saubere und schöne Zimmer mit tollem Blick auf das Matterhorn. Freundliches und hilfsbereites Personal und gutes Essen im Bistro. Gute Lage im Dorf.
Bodde här 2 nätter i maj 2021

8/10 Bra

Verifierad resenär

Bodde här 1 natt i maj 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Das Hotel Mama und die Mitarbeitenden überraschten uns immer wieder mit Kleinigkeiten. Der Aufenthalt war äusserst angenehm und ist sehr zu empfehlen.
Bodde här 2 nätter i oktober 2020
Svar från Delia Anthamatten 9 nov. 2020
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 Fantastiskt

Andi, Mettmann

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr gepflegtes Hotel mit super nettem Personal und ausgezeichnetem Essen. Kann jedem nur den Lemon Cheesecake empfehlen.
Bodde här 5 nätter i juli 2020
Svar från Delia Anthamatten 2 aug. 2020
Lieber Gast Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 Fantastiskt

André

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tolles Hotel mit tollem Design, super Team 😁
Der Aufenthalt war von A-Z perfekt. Sehr freundliche Begrüssung, tolle Suite mit Balkon Richtung Matterhorn. Das Design und die Atmosphäre hat uns absolut überzeugt. Würden sofort wieder in das Hotel Mama gehen...
Bodde här 1 natt i juli 2020
Svar från Delia Anthamatten 30 juli 2020
Lieber André Mama dankt für die tolle Rückmeldung. Wir freuen uns bereits riesig auf deinen nächsten Besuch im Hotel Mama Zermatt. Herzliche Grüsse von der Mama Family

10/10 Fantastiskt

Adrien

Bodde här 1 natt i mars 2020

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Called from Tasch and a very friendly lady told us she would meet us at the train statio!! Unexpected and wonderful. Such friendly staff, dinner was phenomenal and the small hotel on the banks of the river is absolutely charming By American Standard’s the room is small but extremely efficient and upscale, reminds me of an upperclass cruise ship cabin. We only stayed one night because we got in too late to get the last train up to the hotel that we had booked on the mountain at Riffelhaus. When we come back to Zermatt, we will definitely book a stay here at HotelMama. So charming!
Bodde här 1 natt i februari 2020
Svar från Delia 18 feb. 2020
Dear Scott Thank you very much for your feedback! We are happy to see you another time at the Mama. Best regads

8/10 Bra

Apostolos

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Delia 18 feb. 2020
Dear Apostolos Thank you very much for your feedback. We would be happy to see you again with us! Best regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, and friendly and helpful staff
Great location, just opposite the lift to Sennegga area. 2 ski rentals nearby. Need to walk a bit to the train station. Upgraded to a bigger room with balcony as there were few guests during my stay. Very friendly staff, esp the young man who provided lots of tour information to me. Also provided me an electric kettle, tea bags and honey. Very enjoyable. Breastfast included was OK.
Bodde här 3 nätter i december 2018
Svar från Sandrine Julen 12 apr. 2019
Dear guests Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards, Sandrine Julen Owner and Manager

10/10 Fantastiskt

Ajay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, great staff, great rooms. You won't regret staying here. The only very minor quibble I have is that I wish they had firmer pillows- it would have made what are already comfortable beds, perfect.
Bodde här 2 nätter i december 2018
Svar från Hotel Admiral 13 jan. 2019
Dear Ajay Thank you very mutch for your kind review. It was a pleasure to have you in our hotel. We will renew the whole hotel this summer and keep in mind what you said about the pillows. Thanks for everything and see you soon :)

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från Sandrine Julen Inhaberin und Managerin 6 dec. 2018
Lieber Gast, Vielen Dank für Ihren Besuch in unserem Hotel Admiral. Wir möchten Ihnen auch speziell dafür danken, dass Sie Ihre positiven Erlebnisse und Anregungen hier teilen. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und hoffen Sie wieder bei uns begrüssen zu dürfen. sonnige Grüsse aus Zermatt.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
THe room had an excellent view and was spacious, clean,comfortable and cose to Zermatt HB! The staffs were friendly and gave me a chocolate at check-out. I’ll stay there again if I have a chance.
Bodde här 3 nätter i november 2018
Svar från Sandrine Julen Owner and Manager 25 nov. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again.

10/10 Fantastiskt

RENE

Excellent service at this hotel. The staff are so attentive, and they make you feel son welcome with small details. The room was nice with everything you would need for a short trip. If skiing, the free e-bus stop to the cable car is just outside the hotel.
Bodde här 2 nätter i november 2018
Svar från Sandrine Julen 21 nov. 2018
Dear Rene Thank you for your kind review, we really appreciate it! It would be a pleasure to welcome you again next winter in our complete renewed hotel :) Greetings Team Admiral

10/10 Fantastiskt

Yasuyuki

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
駅近くで、部屋も広く価格もリーズナブル 2Fバルコニーからマッターホルンも見えます WiFiも快適 ホテル従業員も若くて親切
Bodde här 2 nätter i november 2018
Svar från Sandrine Julen 20 nov. 2018
Dear Yasukuki Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again

10/10 Fantastiskt

Richard B

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Hotel in Zermatt
Great place to stay in Zermatt. It is right on the river that runs through town. We slept with the balcony door open to listen to it all night. The employees were excellent and gave us great information. The breakfast was very nice, and the spa was a nice add after a long day of walking (and falling) atop the mountain.
Bodde här 2 nätter i november 2018
Svar från Sandrine Julen Owner and Manager 9 nov. 2018
Thank you very much for staying with us at the Hotel Admiral. It's nice to hear that you had a good sleep while listening to the river. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards

10/10 Fantastiskt

HSUAN-HUNG

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
great
I really enjoy the time in this hotel, nice service and good location, the breakfast is awesome as well.
Bodde här 1 natt i november 2018
Svar från Sandrine Julen Owner and Manager 6 nov. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards,

6/10 Okej

Seung O

Bodde här 1 natt i oktober 2018
Svar från Sandrine Julen Owner and Manager 23 okt. 2018
Thank you very much for staying with us at the Hotel Admiral. We would also especially thank you for sharing your impressions and thoughts about your stay. We are very happy to hear you enjoyed your time at our hotel and are looking forward to welcoming you again. Best Regards