Hotell i Zhangbagou

“I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access,...

“excellent”

“Choose this hotel. It’s awesome!”

“Very helpful staff and nice room with all amenities, definitely will stay again.”

“Personnel super serviable, excellent petit-déjeuner. La chambre est petit et bris de la porte de douche qui ne ferme pas et isolation des fenêtres moyennes car on entend les gens à l’extérieur. Mais globalement très agréable.”

“The hotel was clean, comfortable, and well located, with friendly staff who provided excellent service throughout my stay. The room was spacious and quiet, and the amenities were well maintained. Check-in was smooth, and overall experience exceeded my expectations. I would definitely stay here again and recommend it to others.”

“Facilities were clean and comfortable. Staff were very helpful and friendly. The buffet breakfast was delicious.”

“Love it”

“We arrived at the Renaissance Xi'an Hotel without particularly high expectations, but the hotel exceeded them in every way. We had a truly enjoyable stay. One of the highlights was the Executive Lounge. The evening offerings included an excellent variety of high-quality food, making it one of the better hotel lounges we have experienced. Breakfast was also outstanding, with a wide selection of choices and excellent service. The staff were professional, attentive, and genuinely welcoming. We were...

“Very clean the breakfast is very good close to shopping outlet”

“The room was very nice, clean, and comfortable. The breakfast buffet offered an excellent variety of delicious options. The hotel's location is also a major advantage, with the Muslim Quarter and the Bell and Drum Towers all within easy walking distance. The only disappointment was that the airport pickup service was not accurately described. Our original flight was canceled, so we didn't arrive until after midnight. I emailed the hotel three times over the two days before our arrival to request...

“對於一個常年在外的旅人，每每下飛最希望的就是能快速進到酒店休息，所以具備接機送機服務的旅店是我的首選，進到酒店大堂，管家協助提行李，走入客房全域有一片中式庭院設計很有韻味，客房乾淨整潔，氛圍安靜舒適，是海外旅人的第二個家，推荐给海外遊子與旅人～”

“Beautiful me excellent atention”

“Ok”

“If you are in the area for business, it's very conveniently located near subway station. But need to take a taxi or walk a little for shopping and eating places.”

“Upon check in the front staff refused to provide breakfast despite being stated on the confirmation. When pointing to the facts we were indirectly accused for lying. I have seldom been so insulted by a professional establishment and has to spend half an hour with the support team at an enormous roaming cost before the hotel agreed to honour the booking. No one from hotel management bothered to provide an apology and it was only upon check out they presented a piece of chocolate for the...