âReally bad experience! It felt like they tried to rip us off!
Weâve travelled all over the world and this is absolutely the worst customer service weâve ever experienced.
We booked a room with mountain view. But there were just buildings and some trees and the room had no balcony as it looked like in the photos. We therefore asked very friendly to upgrade to a room with a balcony. Paying the difference of course! They didnât have any but told us to wait for two days. They couldnât tell us what...
âReally bad experience! It felt like they tried to rip us off!
Weâve travelled all over the world and this is absolutely the worst customer service weâve ever experienced.
We booked a room with mountain view. But there were just buildings and some trees and the room had no balcony as it looked like in the photos. We therefore asked very friendly to upgrade to a room with a balcony. Paying the difference of course! They didnât have any but told us to wait for two days. They couldnât tell us what...
Marcus