Hotell nära Artists Alliance Gallery

“Yes”

“courteous staff, clean room, nice bathroom.”

“good”

“Very bad Service”

“The rooms are clean and the workers are friendly and respond to requests promptly. I did not like the fact that the intercom did not work throughout my stay although whatsapp number was used to contact the reception from time to time.”

“I stayed in this hotel for few days. Customer service needs improved. Got better service from the male staff than the female staff. Wifi and TV in my room did not work through out my stay even though I reported about the wifi. I had so much expectation knowing that the hotel Is located in a vibrant place like Osu but got disappointed.”

“This hotel was very nice. The area was prime and there were really nice markets as well as restaurants in walking distance. Derek (our butler) as well as the other staff we came in contact with were great and very accommodating. They made sure we were safe and had someone with us when we walked or went to the night market. They even walked us to restaurants at night. Poolside and the lobby areas were very comfortable. My only gripes are that the street traffic/noise was really loud so take ear...

“The staff was courteous and professional. My room was cleaned daily by the very sweet Paulina who didn't hesitate in accommodating me.However,there was one incident I experience in the cafe on 2/13 around 3 pm. The young lady served me, took it unpon her self to keep my 30 cedis. It was an incident that you don't know- what just happen. I like The Roots and I would stat again. ”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“Air conditioning malfunctioning got one towel for 2 guest, lost power the whole night”

“Soap dishes should be provided in the bathrooms”

“there were a few issues with things not working in the room, like the phone, toaster, microwave. Then the toilet wasn't flushing. i had to be moved to another room. that was inconvenient and took time from my exploration time. my room key stopped working several times and i kept having to get it reactivated. that was very annoying. otherwise it's a nice place to stay and the staff were nice. i really appreciated having a nice apartment to myself.”

“ Roaches in the room”

“This is my new favourite hotel. It's got some of the best art I have ever seen and the staff are great and the ambience is fantastic!”

“Great Service!”

“The staff were really accommodating and helpful. It was Ghanaian hospitality at its best! The hotel became a home away from home for me. ”