Hotell nära Labadi Beach

“Very bad Service”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“This is my new favourite hotel. It's got some of the best art I have ever seen and the staff are great and the ambience is fantastic!”

“Thank you for making our stay with you easy and comfortable. Very helpful staff. I'm happy we chose to stay with you. The food was great. Nice and clean rooms with good AC. More cocktail options was what we were missing ”

“Perfect hotel ”

“Hotel was very neat and quiet. Location was great.”

“Bed bugs. Stained Bedsheet. Dirty bathroom. Broken bathroom window. No shower area in the bathroom. Cannot change AC temperature below 24°C. Property looks good from the outside. Inside needs a major revamp. Should be a 2 Star hotel. ”

“We couldn't stay at Precious lodge. When we arrived at the lodge, receptionist didn't have any record of our stay, after receiving the full payment. The room alocated to us was absolutely disgusted and neglected. The were moods in the room. Every pieces of furniture in the room were broken. The bedding wasn't good. Old and over used bed sheet. The bathroom was filthy. The bath towel was old and wrecked. The manager of the property was not supported to us. I spoke to him on many occassion...

“Old, unkempt facility. furniture in the room is old, decrepit and broken. Entrance to the facility is unappealing to a first-time visitor. One has the impression the place is an unabandoned building with no visible security presence. Needed a confirmation from a passer by before entering. Charging over GHS3,000 (USD243) for two nights was a complete rip-off. ”

“This ended up being a scam. Hotels.com prevented me from cancelling the reservation after I determined it was a scam, so I booked another hotel through another service. I ultimately traveled to Sapphire Court and attempted to view the residence but i was turned away, and told that it was a scam because Sapphire Court would never lease rooms on the internet. Needless to say, if i hadn't booked an alternative room after realizing this was a scam, Hotels.com would have left me homeless in...