Hotell nära Laboma Beach

“A truly special place that feels like home. From the moment I arrived, I felt much more like a guest in a beautiful home than in a traditional hotel. It has all the services and comfort of a hotel, but with a warm, personal and welcoming atmosphere that makes you feel completely at ease. The exquisite art throughout the property adds so much character and makes every space feel unique and inspiring. Everything feels thoughtfully designed and cared for. I would also like to mention the airport...

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“Thank you for making our stay with you easy and comfortable. Very helpful staff. I'm happy we chose to stay with you. The food was great. Nice and clean rooms with good AC. More cocktail options was what we were missing ”

“Pool great , wonderful breakfast good gym and good tennis coach”

“Room was not what I booked for hot shower doesn’t work lack of kitchen ware WiFi was not stable house cleaning was not available bed to small”

“Hotel was very neat and quiet. Location was great.”

“Bed bugs. Stained Bedsheet. Dirty bathroom. Broken bathroom window. No shower area in the bathroom. Cannot change AC temperature below 24°C. Property looks good from the outside. Inside needs a major revamp. Should be a 2 Star hotel. ”

“Old, unkempt facility. furniture in the room is old, decrepit and broken. Entrance to the facility is unappealing to a first-time visitor. One has the impression the place is an unabandoned building with no visible security presence. Needed a confirmation from a passer by before entering. Charging over GHS3,000 (USD243) for two nights was a complete rip-off. ”

“The staff especially were so helpful. They have a spacious car park and strong internet connection.”

“Very attentive and helpful staff. The breakfast meal is just ok but much better during the weekend when it switches to a buffet. Location is good with some decent restaurants and coffee shops if you are willing to walk the area as I did. Sleeping can be a hastle sometimes. Not only will you hear the planes at the airport, some of the neighbors have roosters.”

“Great place to stay !!!”

“Nice hotel. Well located. Comfortable apartments. Very Nice gym and quiet pool area. Didn’t find the management agreeable with regular client.”

“Great place”