Hotell nära Laboma Beach

“Very bad Service”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“This is my new favourite hotel. It's got some of the best art I have ever seen and the staff are great and the ambience is fantastic!”

“Bed bugs. Stained Bedsheet. Dirty bathroom. Broken bathroom window. No shower area in the bathroom. Cannot change AC temperature below 24°C. Property looks good from the outside. Inside needs a major revamp. Should be a 2 Star hotel. ”

“Hotel was very neat and quiet. Location was great.”

“Old, unkempt facility. furniture in the room is old, decrepit and broken. Entrance to the facility is unappealing to a first-time visitor. One has the impression the place is an unabandoned building with no visible security presence. Needed a confirmation from a passer by before entering. Charging over GHS3,000 (USD243) for two nights was a complete rip-off. ”