“A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver). ”
“A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver). ”
“This hotel was so lovely. We had a gorgeous room with such a nice view, the staff were all friendly and helpful, the food was consistently good and the lagoon pontoon was beautiful with kayaks and SUPs free to use. We had such a nice time, thank you!”
“This hotel was so lovely. We had a gorgeous room with such a nice view, the staff were all friendly and helpful, the food was consistently good and the lagoon pontoon was beautiful with kayaks and SUPs free to use. We had such a nice time, thank you!”
“This hotel was truly something beyond words.
The hospitality was exceptional in the most genuine way — warm, kind, and deeply attentive.
The place itself felt almost sacred, with a magical atmosphere that surrounded everything. There was a profound energy throughout the hotel, a sense of peace and depth that is impossible to fully describe, but deeply felt. It was more than just a stay; it was a meaningful experience that touched me on a very deep level”
“This hotel was truly something beyond words.
The hospitality was exceptional in the most genuine way — warm, kind, and deeply attentive.
The place itself felt almost sacred, with a magical atmosphere that surrounded everything. There was a profound energy throughout the hotel, a sense of peace and depth that is impossible to fully describe, but deeply felt. It was more than just a stay; it was a meaningful experience that touched me on a very deep level”
“Tiene una ubicación excepional, frente a la laguna, la habitación es amplia y cómoda.
Tiene una TV de unas 50 pulgadas y algunos canales con programas variados, aire acondicionado y dos ventiladores de techo.
No me gustó que una ocasión, no tendieron una cama.
La limpieza del baño puede ser mejor, ví algunos insectos pequeños muertos.
Tienen una fuga de agua y un muro está mojado.”
“Tiene una ubicación excepional, frente a la laguna, la habitación es amplia y cómoda.
Tiene una TV de unas 50 pulgadas y algunos canales con programas variados, aire acondicionado y dos ventiladores de techo.
No me gustó que una ocasión, no tendieron una cama.
La limpieza del baño puede ser mejor, ví algunos insectos pequeños muertos.
Tienen una fuga de agua y un muro está mojado.”
“Courteous staff and well maintained property. The rooms are nice and the location is Lagoon Front. The Breakfast was very good despite a small selection. The Bacalar Lagoon is a must see and I would highly recommend the Lagoon water tour. Overall, we would definitely return to the Cristalino.”
“Courteous staff and well maintained property. The rooms are nice and the location is Lagoon Front. The Breakfast was very good despite a small selection. The Bacalar Lagoon is a must see and I would highly recommend the Lagoon water tour. Overall, we would definitely return to the Cristalino.”
“We had an absolutely wonderful stay at this beautiful hotel. We spent three nights here after a last-minute booking (when our previous accommodation didn’t meet expectations), and we couldn’t be happier that things turned out this way — it truly exceeded all our expectations.
Despite the short notice, everything was perfectly prepared when we arrived, which was such a relief. From the very first moment to the last, the experience was a clear 5/5.
The hotel itself is stunning, with a modern...
“We had an absolutely wonderful stay at this beautiful hotel. We spent three nights here after a last-minute booking (when our previous accommodation didn’t meet expectations), and we couldn’t be happier that things turned out this way — it truly exceeded all our expectations.
Despite the short notice, everything was perfectly prepared when we arrived, which was such a relief. From the very first moment to the last, the experience was a clear 5/5.
The hotel itself is stunning, with a modern...
“Avoid this place like the plague !!!
The only good things about this hotel is the breakfast and the views of the lagoon.
I booked this place because of the raving reviews and scenic views, but once you arrive you quickly figure out that the reviews are clearly fake.
Cleaning is seriously crappy, me and partner were met with piss stained sheets, piss stained toilet seat, Hair and gunk everywhere you looked. The windows looking out to the lagoon was so dirty you needed to be outside, to at all...
“Avoid this place like the plague !!!
The only good things about this hotel is the breakfast and the views of the lagoon.
I booked this place because of the raving reviews and scenic views, but once you arrive you quickly figure out that the reviews are clearly fake.
Cleaning is seriously crappy, me and partner were met with piss stained sheets, piss stained toilet seat, Hair and gunk everywhere you looked. The windows looking out to the lagoon was so dirty you needed to be outside, to at all...
“Me and my love had the most amazing stay at Puerta Del Cielo, the staff was incredibly service minded and tended to all of our needs. The food was simply amazing and we really just wanted to try it all. The price for the hotel and food was nothing compared to what you received. Everything about this place was outstanding and I cannot recommend it enough!! Simply the best expletive both me and my love has had in a while. Please go there and be generous with your tip! ”
“Me and my love had the most amazing stay at Puerta Del Cielo, the staff was incredibly service minded and tended to all of our needs. The food was simply amazing and we really just wanted to try it all. The price for the hotel and food was nothing compared to what you received. Everything about this place was outstanding and I cannot recommend it enough!! Simply the best expletive both me and my love has had in a while. Please go there and be generous with your tip! ”
“Mysigt och lungt boende. Trevlig personal och jättebra service. Wi-Fi funkar ibland.
Kanoter och sup finns. Däremot var sjön ganska livlös (januari).
”
“Mysigt och lungt boende. Trevlig personal och jättebra service. Wi-Fi funkar ibland.
Kanoter och sup finns. Däremot var sjön ganska livlös (januari).
”
“The room did look small in the photos but it really is tiny. It's about the size of a shipping container, 8 1/2 x 20 and that includes the bathroom. The room was very clean but the mattress had a lot of stains on it . The only natural light in the room was the sliding glass door which didn't have a sheer curtain and the only way to get privacy was to close the heavy curtain making the room even more cave like. The vanity sink was a wall mounted unit and there was no place to put your toiletries...
“The room did look small in the photos but it really is tiny. It's about the size of a shipping container, 8 1/2 x 20 and that includes the bathroom. The room was very clean but the mattress had a lot of stains on it . The only natural light in the room was the sliding glass door which didn't have a sheer curtain and the only way to get privacy was to close the heavy curtain making the room even more cave like. The vanity sink was a wall mounted unit and there was no place to put your toiletries...
“El lugar es precioso, las instalaciones están muy lindas y aseadas y el personal absolutamente todos son muy amables
Me encantó volvería muchas veces”
“El lugar es precioso, las instalaciones están muy lindas y aseadas y el personal absolutamente todos son muy amables
Me encantó volvería muchas veces”
Lägsta pris per natt som vi hittade under de senaste 24 timmarna, baserat på 1 natt för 2 vuxna. Priser och tillgänglighet kan ändras. Ytterligare villkor kan gälla.
Lägsta pris per natt som vi hittade under de senaste 24 timmarna, baserat på 1 natt för 2 vuxna. Priser och tillgänglighet kan ändras. Ytterligare villkor kan gälla.
"We had an absolutely wonderful stay at this beautiful hotel. We spent three nights here after a last-minute booking (when our previous accommodation didn’t meet expectations), and we couldn’t be happier that things turned out this way — it truly exceeded all our expectations.
Despite the short notice, everything was perfectly prepared when we arrived, which was such a relief. From the very first moment to the last, the experience was a clear 5/5.
The hotel itself is stunning, with a modern design, tasteful interiors, and a lovely view overlooking the pier. What really stood out, however, was the exceptional service. The staff were incredibly friendly, attentive, and genuinely helpful, offering a personal touch without ever being intrusive.
The restaurant deserves a special mention. Although we usually enjoy trying different places, the combination of a beautiful setting, breathtaking views, and outstanding food meant we chose to eat all our meals there throughout our stay. A heartfelt thank you to Daniel for taking such great care of us and making our stay extra special, and to Angel, the chef, for the amazing food and warm hospitality.
We truly couldn’t have asked for a better experience and would happily return."
"This hotel was truly something beyond words.
The hospitality was exceptional in the most genuine way — warm, kind, and deeply attentive.
The place itself felt almost sacred, with a magical atmosphere that surrounded everything. There was a profound energy throughout the hotel, a sense of peace and depth that is impossible to fully describe, but deeply felt. It was more than just a stay; it was a meaningful experience that touched me on a very deep level"
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