I am a writer based in London and every Spring, for the past 10 years, I choose a typical writer's property, for some work and r&r. It must have room for a maximum of 10, have charm, good features, be clean with a great kitchen.Together with amazing views, for inspiration. Not forgetting excellent wifi.
Villa Rosa has all those and much,much more.
I had been to Firenze in my youth. However I was interested in exploring another part of Tuscany. I thus decided upon the Lucca area, since it offered the best of everything.
I emailed plenty of properties with many sadley not even replying back.
Thats something thats not the case, with the Villa Rosa Tuscany Team. I emailed them at around 3 am their time and within 30 minutes I had received a reply!
Part of the actual booking process they use, is to call you up. Its a great idea and gives both parties, the chance to get to introduce themselves.
A member of the team explained. "By calling, we try and make sure that we are the right property for the group, wanting to come and stay. You want the customer to be happy before he's even arrived. That starts by offering excellent customer service, from the moment we recieve your enquiry to the day you leave us."
After a 25 minute chat I was certain that Villa Rosa was the place for me and my mixed group. So I decided to confirm there and then.
With the booking complete, I recieved Villa Rosa's full directions and advice on local places to visit and eat.This was very thorough, around 20 pages long and also included Google map links.
On arrival Villa Rosa, was as exactly as advertised, clean, spotless with fantastic views from the balcony, over the hamlet and valley.
I had asked the Villa Rosa team to do me a grocery shop and my fridge was full Tuscan steak, sausage, fresh fruit and vegetables and cake.
I also received with the compliments of Villa Rosa, 2 delicious D.O.C certiffied bottles of wine, which I thought was a lovely welcoming touch.
Over the next 3 weeks, Villa Rosa was the perfect location for friends and family to come and stay. We all loved the place and facilities and could not have had a better time.
We especially enjoyed the spa in Bagni di Lucca and the trattoria restaurant in the village, which you could get to by walking in about 8 minutes.
A final big thank you to all the Villa Rosa Tuscany team, for making our stay very enjoyable and memorable.
We will see you again soon!
Mille Grazie x