Burg Isenberg

Oväntat bra, Lite krångligt ta sig upp på 5 våningen, men väl uppe var det ett stort, rent och fräscht hotellrum. Personalen var mycket snabb på att svara och fixa för oss som kom nära midnatt.

Would not recommend. The rooms and hotel service were extremely disappointing. Our room was full of insects, cockroaches, and bedbugs. We had booked a triple room, but when we informed the hotel manager about the issue, she was very unkind and unprofessional. She offered us another room that only had one queen bed and a sofa bed, which did not match our original booking. We therefore requested a refund, which the hotel refused. We checked out immediately. To our surprise, other guests had reported the same problems in their reviews. Never book a stay at the Mercure Hotel Düsseldorf!