Hotell nära Carmel Visitor Center

“Another great stay. We had one day only with issues with Room service, but the manager was very professional and resolved it right away. We will return!”

“The property was very nice and clean. It was modern. The staff was very helpful. The restaurant inside the hotel was very good.”

“Property appears to be in average condition, Rooms good, Pool and ice machines and such in poor condition. Breakfast area was Good and Food was good. Prices in the onsite market were a bit steep. Staff was great !!! Parking decent. Lots of kids, running around, doing local sports tournament stuff. Need a place to stay and this property filled the bill, would stay again, if necessary. Thank You”

“There was some confusion with my reservations online, and I was unable to contact a human being at the hotel to rectify the situation prior to check-in. Expedia made an attempt but was told they were unwilling to make any changes. The hotel receptionist was helpful in keeping me in the same room both nights, but there was no adjustment for the additional cost, and two rooms for two nights ended up costing me an extra $62. It would have been very helpful if the refrigerator had had a freezer...

“My family and I stayed here for 5 days and will not be returning. While the hotel itself was decent and Amber at the front desk was so helpful and kind, my families safety comes first. We got stuck in the elevator, not once, but twice in the same day and had to call the fire dept to come get us out. Should’ve never got back in the elevator after the first time but I trusted when I was told it was fine. The elevator was sweltering and my daughter had a panic attack. The owner quit replying to my...

“The best hotel stay we have had. It was very clean. The staff were very helpful. Really loved the full kitchen in our room. Mike was the breakfast chef and went above and beyond. I have a food allergy and he was very kind and helpful helping me find food to eat. I have never had this kind of customer service. I hope Element recognizes the quality of person that they have in their employ. Element will be my go to from now on.”

“We booked a room with a roll-in shower because my wife has balance issues and can't stand for very long. When we got to the room, it had a tub. Went to the check in desk...Sorry. Do you have a portable shower seat for the tub? No. Sorry. Ended up we were sorry we chose this hotel.”

“Clean and staff were very helpful!”

“Good breakfast. Close parking. Elevators worked well.”

“Everything in my room was old and stained. The bathtub looked dirty and the blankets had holes on them. The refrigerator was super old and the freezer has a lot of ice stuck on the top making the refrigerator leak. We had to put towels around it. The indoor pool was closed and around 8:30 am staff started knocking on people's rooms to see if they were empty. The speak loud while working in hallways and let the door slammed shut when going into a room to clean. Its awful if you stay more than...

“Upon arriving to the room, it smelled like Snoop just left. We set our bags down and we noticed that the door looked like it had been kicked in once. Deadbolt wouldn’t work, door could be pushed open. The cigarette would burns in the bathroom were a great touch. Room looks nothing like pictures. Not so super.”

“AC unit in the room was very dirty and cover was falling off. Room had a very musty smell. At breakfast food was not being checked by staff. Items were filled only when asked. ”

“They didn’t have mattresses on bed and if your old and can’t see well then look out cause that platform bed can take out a leg and after 2 weeks into vacation I still have horrible place on leg Benjamin called stump toe”

“If the room (#204) had been spotless I could overlook how run down it was. The sheets had to be changed due to them being stained. I didn’t use the blankets because they were also stained. The lamps were caked with grime and the room smelled like old cigarettes and chemicals. The sink faucet sprayed out in four separate ways due to it likely being completely clogged. I booked based on other positive reviews and have to assume my standards for cleanliness must be much higher than those who said...

“I had a good stay it was clean”