Hotell nära Cinemark Willowbrook Mall

“Expensive no microwave in the room had to go to lobby to use one pool was out of service tv wasn’t working the did come until the next night offer breakfast vouchers for it”

“Front desk people were rude.”

“Staff members was amazing”

“Very disappointed with my stay. The room was dirty, there was hair on the bed and pillows, a cockroach in the room, and water leaking from a damaged ceiling. After I complained, I was moved to another room, but the second room had the same issues and was in similarly poor condition. The overall condition of the hotel was unsanitary and unacceptable. I had to leave early and could not use the remaining nights of my reservation. To make matters worse, despite providing photos of the conditions,...

“Great place”

“Nice”

“Not got at all. The staff was not really helpful. They gave a man the keys to our room, wrong room number so they came in to our room in the middle of the night. Not fun at all Terrifying”

“Las habitaciones no son en nada parecidas a las de las fotos. La cama olía muy feo, la habitación estaba sucia, el aire acondicionado no funcionaba. El administrador del lugar no trata los huéspedes con respeto.”

“Rymligt och rent rum. Mycket trevlig restaurang med god mat.”

“This place has cockroaches , it’s an old building , the fitness room has no pull up bars or ventilation.”

“The room had a damp smell comming from the bathroom. I stayed for 4 nights and the pool was closed for all 4 of them with no information as to why. Also asked to upgrade my room to one with hot tub on my day of arrival but got the answer that the hotel was fully booked with no vacant rooms, wich seemed strange as the parking lot was more or less empty every day and i barely saw any other guests.”

“Great location and wonderful staff.”

“the property was dirty.I woke up to cockroaches everywhere. I even got bitten. I was really upset.”

“Room not cleaned and falling apart. Crumbs dust hair stains bugs”

“Gross room that smelled. Didn’t clean or replace towels at all while we were there and didn’t have a proper comforter so we just had to use the sheet at night.”

“Very nice little hotel, felt almost like someone's home. Big room, small but good breakfast. Easy to park the car. Recommend! ”

“The room did not meet my expectations and the price I pay. The blanket and bed sheets felt very itchy and uncomfortable. I did not sleep well during my stay. I requested the cleaning staff to replace the blanket/sheets otherwise the room was not cleaned unless I asked . The bathroom was old and run down and need a major of maintenance. Overall, the condition of the room and what I pay did not meet for the high rating. This was overpriced and disappointed.”