Slott i Cork

"I stayed for one night only, during a business trip. I booked a room with a double bed, but was given a room with two single beds put together. I requested to change, explaining that I have a bad back, but was told that there were no rooms of that type available, and was told they can’t do much for me, when the correct thing to do is to offer an upgrade where there is a double bed. It’s absurd to have to sleep with two beds splitting up underneath one’s back when one books a room with a king/queen bed. I also requested to check out an hour later so I could go to the gym, given that my flight was late afternoon. I was abruptly told that they do not allow any late checkouts, despite the statement on the website of the hotel that informs guests that they always try to accommodate late checkouts, and guests should ask. I travel roughly 150 days a year for work and can say that the service at the Dean Cork is rude, unfriendly, abrasive and just overall lousy. Bed was cracking and springs could be felt. Cracks on tiles and walls and doors in the room. The Dean Cork is all “style” but no substance. "

"One of the best customer service I have ever experienced - far above the expected both at check in, upgrade to a suit without request and personal greeting with complimentary coffee/tea and croissants despite early checkout, including free airport shuttle. A pity it was only for one night, would definitely book again."