2/10 Väldigt dåligt
Charles
8 aug. 2025
Dear Sunlit Vacation Rentals Management,
I recently stayed in a unit managed by your company at the Ocean Walk Resort, and unfortunately had a very disappointing experience that I feel requires your immediate attention and a resolution.
Upon arrival, the living room TV was not working. A maintenance worker came to check on the second day of my stay but was unable to resolve the issue. I was told it might be related to Spectrum, the internet provider and was told I had to contact them directly. I spent part of my vacation contacting Spectrum myself, only to find they couldn’t assist me since the unit is privately owned and I didn’t have the account holder’s details.
Later that Wednesday evening, I decided to troubleshoot myself. I discovered that the outlet adapter in use was overloaded. Once I removed it and plugged the TV directly into the wall, it finally worked. This simple fix should have been addressed during a proper room inspection, not left for a guest to figure out mid-vacation.
The most distressing issue occurred the night before my checkout. At approximately 11:45 PM, I returned to the unit and found that the electronic lock on the door had completely failed due to a dead battery. Even the security guard was unable to access the room. I was left sitting in the lobby and hallway for nearly an hour, finally getting into my room at 12:30 AM.
To make matters worse, when I entered the room, I discovered roaches in both the living room and kitchen areas. I was too e
Charles
Bodde här 3 nätter i juli 2025