Hotell i El Refugio

“This hotel was so charming, cozy, and perfectly located. The staff were incredibly friendly and views of the volcanoes were amazing. As a bonus, there were two friendly cats who could always be found snoozing around the property.”

“My best friend and I came here for a girls’ getaway. The views and property are absolutely beautiful, but the overall experience was disappointing. The biggest issue was the lack of transparency. After an international flight and a two-hour drive, we had no cell service when we checked in. We were asked to sign a document that we couldn’t translate because our phones weren’t working. We were told it only covered the $40 deposit and Wi-Fi. Later, we discovered it also disclosed there was no hot...

“Fantastiskt utsikt och de är väl de hotellet är känt för! Men annars fanns det inte så mycket mer att göra. De har väldigt mycket yta så de har stor potential. Men vi stannade en natt och va ändå skönt att bara vara och ladda batterierna med naturen. ”

“Calm and property with very good ambience. And that it has its own restaurant.”

“great experience.”

“Estuvimos allí por dos días, la experiencia fue excelente! Lo recomendamos al 100 %”

“We stayed here after hiking the Santa Ana Volcano. We were able to use the thermal pools for our aching bodies and got a massage a the spa. The food was not great but the service was good. Crazy roads leading up to the hotel as well. Otherwise the staff was very accommodating and the pools were great.”

“Good value”

“La habitación muy decente con una vista muy hermosa al lago, de noche se ven asombrosas las luces de la ciudad, el aire es muy puro, definitivamente un lugar de mucha tranquilidad rodeados de naturaleza y el restaurante en conjunto te llena de vida, un lugar muy agradable.”

“Food and staff were great, the town is beautiful”

“Nice central location, near plenty of fast food spots and shopping including Walmart steps away. Takeaway to this location is that that rooms are very dated. My bathroom was not great, the water in the tub backed up and the tiles were not done still has the white residue of construction, the shower was strong and pretty good though furniture were also dated. Beds were fine view of pool was nice. Short stay so the stay was just fine. Employees were all lovely and helpful the breakfast was nice,...

“No complaints, staff was helpful and friendly and breakfast was great. Room was amazing and views spectacular. Will come back if we ever visit Lago Coatepeque again! ”

“The pool was dirty, the hotel didn’t resemble what I saw online. Everything was old. I would not be staying at this location again. Very disappointed. I paid for a bigger room with more beds and was charge more when I got the property. Not a good a experience. The last night I was there there was a group of people doing karaoke, it was super loud and it when on till 11pm, took a while to get some rest.”

“A pesar de ser un lugar bonito y tener un buen restaurante, no tienen agua caliente y las camas son muy pequeñas. Yo lo pensaría dos veces antes de regresar a este lugar.”

“Excelente ubicación y muy cómoda”