“I checked into the hotel at 4:15 pm and my room was not ready. I never received a message that my room was ready. I went back to reception at 5:20pm and there was the longest line and I asked one of the employees if I needed to wait on that huge line to get my key, and she answered YES! She did suggest to speak to the Manager which I did…I still thought it was strange that I had to go so far as to speak to the manager just to get my key when I had already checked in. The Manager was sweet, but I...
“I checked into the hotel at 4:15 pm and my room was not ready. I never received a message that my room was ready. I went back to reception at 5:20pm and there was the longest line and I asked one of the employees if I needed to wait on that huge line to get my key, and she answered YES! She did suggest to speak to the Manager which I did…I still thought it was strange that I had to go so far as to speak to the manager just to get my key when I had already checked in. The Manager was sweet, but I...
Adriana