Hotell med 4 stjärnor i Retiro

“Vi åt inte frukost under vistelsen ”

“I stayed at Pestana CR7 Gran Vía Madrid in June together with my girlfriend and expected a high standard given the price, but the experience was deeply disappointing. During our stay, my girlfriend's pyjamas were taken by housekeeping and sent to the hotel laundry without my consent. We noticed this before checking out and reported it immediately. The hotel later confirmed they had found them but refused to send them back unless I paid €56 for shipping. This is outrageous – the item went...

“Superb location between Puerta El Sol and Gran Via. Felt newly renovated and fresh. Service was good and staff super friendly and helpful. Breakfast was noisy and selection was maybe less than I would have expected at a 4*. Room felt a bit small given we had booked a larger room. No space really to put up two suit cases and sitting space was limited. Overall satisfied but thought it was on the pricier end for the experience at 300 euro per night. ”

“All good but location, sleeping beds and breakfast were outstanding”

“ Hotellet har en rörig layout med trappor, halvtrappor samt vinklar och vrår, men det får ses som en del av den gammaldags charmen. Det är också det enda gammaldags, i övrigt är allt fullt modernt. Personalen var väldigt trevliga och hjälpsamma, med något undantag. Rent och välskött. Frukosten utmärkt. Läget kunde inte vara bättre, nära till allt men ändå tyst och lugnt. Ett mycket bra hotell som jag gärna återvänder till och rekommenderar andra.”

“We stayed one night as we had a transfer overnight during overseas travel. We had a disappointing experience with the hotel’s airport shuttle (the reason we chose this hotel). I was told to call when we were at baggage claim, so I did, but they said we had to be curbside. So I called again when we were curbside and they said they were sending someone now. After 40 minutes had passed with us standing outside, we back called for an update and they said the driver hadn’t left yet but was leaving...

“Fantastisk frukost, ”