Hotell nära Hakone Geo Museum

"Wonderful location and excellent service! My one suggestion would be to offer larger sizes in the yukatas to be more inclusive. Also check the consistency - I asked for the largest size on the first day and it was perfect, the next day they changed it to a smaller size when the room was cleaned, and when I requested the largest size again it was much smaller. I thought it was mis-labeled, but the next one was a little bigger although not entirely comfortable. So they vary a lot in actual size."

"The staff was not shy of attempting to utilize English while helping foreign visitors, which was a great help when my Japanese couldn't help. The staff working in the restaurant, both during breakfast and dinner, were incredibly helpful, kind, and forthcoming when trying to converse. The homely feel of the room could be felt by these staff members, making the stay feel cozy throughout. Not only was the staff kind, but the elegance and taste of the food elevated the experience by miles. Thank you so much for the experience."

"Hotel and service was amazing, insanely child friendly. Traveled with 18months and while this a luxury hotel and made us feel like royalty they also hade everything planned for our kid from baby yukata to baby bed at the kaiseki dinner."

"Väldigt härligt hotell, med vacker omgivning och fin arkitektur. Bra kommunikation innan och god service hela vägen fram till att vi skulle checka ut. Då hade de stora svårigheter med att hjälpa oss navigera i buss-och tågtidtabeller. Med tanke på priset så var mina förväntningar på det högre. Maten upplevdes ’fancy’, men smakade långt ifrån fantastiskt. Hade uppskattat mer japansk stil på middagarna, snarare än försök att imitera västerländsk mat och uppläggningar. "