Hotell i Hato Nuevo

“Okey”

“A dream.”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Nice new property with heated pool which is a plus. I didn’t took the all inclusive option but still had good continental breakfast. Accesible to nearby attractions.”

“Some areas of the pool was dirty, not well maintained. The beach needs to keep better maintenance, it was garbage around. Our room needs an update, the flooring in the bathroom was shipping and it didn't have a good look. The whole bedroom needs to have a major update and be more clean. The staff was friendly and helpful.”

“Property very nice, outdoor areas are amazing. Access to beach, lounges and towels is great. Restaurants are very expensive, room pretty dirty, smelly and old looking. Hallways smell, like it all needs a major remodel. But the lobby and public areas are much better. Sad, if rooms were better this would be an amazing choice for the future. Bathroom is tiny. 4 of us in the room barely could make use of it. Really nonwhere to put your toiletries. Beds are horribly small and honestly no...

“It was on top of a medical building and on forth floor.”

“Todo perfecto como siempre! Recomendado al 300%”

“Clean room Great outdoor pool and bar”

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“Hotellet var helt okej. Vi hade förväntat oss något helt annat. Frukosten va ingen vidare, inget märkvärdigt med frukosten och väldigt dyrt. Skulle inte rekommendera att köpa till frukost. Personalen var trevliga. ”

“Ett fantastiskt hotell med vacker omgivning och väldigt trevliga rum. ”

“The pool is not too clean, water is cloudy, overcrowded for most the most part, definitely need some repairs , and the smell on the pool by the jacuzzis is not the most pleasant (smell like mold) The resort is pretty big for the pools sizes, in my opinion. Overall we had a good time with the family , front desk and pool servers were great, very attentive all the time. Resort needs also some kind of entertainment for guests. Safe area, close to everything.”

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”

“Agradecida”

“Everything was perfect except the mosquitoes close to the chair garden in the pool area. But i understand there are pkants garden etc”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”