Hotell nära Heron Haven

“It was ok for a quick two night stay. For some reason they did not keep a lot of washcloths on hand. Everytime we”

“It was nice”

“We arrived a bit after 9:30pm and waited in line to checkin. The front desk clerk was friendly and calmly handled the long line. The main lobby and dining area looked nice. That is where the positive statements end. When you enter the hallway for available rooms and elevators, you are instantly smacked with the foul odor of weed and animals. There are visible spots on the carpet where an animal had relieved themselves. We have three dogs (50-70lbs) at home and were overwhelmed by how bad it...

“No hot water to take a shower. Offered new room the morning we were checking out so didn't have time. Wash rags had lot of dark stains on them. Requested full or partial refund. Crystal at front desk said he had to talk to manager at 10:00 am and would call me. It has been two days and still no response. ”

“I would have like an easy chair in our room”

“The property was o.k. The HVAC in the room was incredibly noisy. We could not sleep so we turned it off. The room then became very hot and stuffy. The bed was fine. The blankets and sheets were serviceable but should have already been replaced. There was no extra pillow or blanket. Accommodation was minimal. I would have expected more for the price of the room.”

“Väldigt snål frukost utbud.”

“We had a king bed with a pull out sofa. The pull out sofa was broken and once we were able to get it out the mattress was stained with what looked like blood. Super super nasty. They don't do room service unless you are there for longer than 2 nights so we did not have clean towels the second morning. We had to go find towels and they only gave us 3 to start with. Towel quality was pretty sad as well. Thin very used towels.”

“Nice and roomy clean room, good breakfast, friendly staff.”

“Good location near shopping and restaurants common areas are well maintained and the free laundry was really nice. The room was poorly maintained, couch was terribly dirty and smelled, mattress was falling apart. Room reeked of room deodorizer when we first arrived, after that began to wear off, every day around 3pm, the room was flooded with fumes through a grill in the ceiling, and we were on the third floor.”

“This hotel was really nice and friendly staff. However my rating goes down since I was told to ask the personell when breakfast close on New years day and the told me wrong so we a family of 5 with 3 kids had to go by bar to a local cafe for breakfast. Really a bad experience.”

“The hotel was super Convenient for close things such as the zoo and downtown access. The grounds were clean and looked new. The staff was really nice and helped when needed. The breakfast was ok however it’s free and you can’t beat that! If I had to complain about anything it would be that I got a dog tick on me on my leg. Can I prove that it was the hotel no however it is a possibility since it’s dog friendly and a higher chance. More of a risk I took myself when booking im from the south and...

“Very nice hotel.”

“No complaints!”

“.”

“Room was not ready when we arrived,which was after check in time and we were on a tight schedule and made us run behind”

“I checked in before checking the room and I was so disgusted! There was dried food on the walls. Spilled drinks along the walls & bugs in every corner! Even roaches shells were all over. I felt so unsafe there and disgusted! I’ve been trying to get my refund for over a week & they still haven’t paid it back. I DO NOT RECOMMEND ANYONE STAYING HERE!”

“Esta bien solo las cobijas les senti un mal olor y sería bueno que pusieran una botella de agua y un bote para basura nada mas”

“No place was very clean.Staff was very nice.Didn't like the fact that I paid for parking?And then when I came back about eleven o'clock eleven fifteen at night , there was no parking for me in any of the garages , or in the parking lot behind. You think if you were gonna charge people per slot fifteen dollars , you would make sure that you didn't oversell the parking lot outside of that everything was great”