Himlens och helvetets grottor

I recently stayed at Selectum Luxury Hotel and would like to start by thanking Mahshid and Faryal at guest relations, Elyas at the main restaurant, and Tarkan at the main bar for their exceptional service. However, unfortunately, my overall experience at the hotel was negative. Firstly, Ali at reception was the worst staff member I encountered during my stay. He was unhelpful and seemed disinterested in assisting guests with their queries, which left a bad taste in my mouth. The bar man at the pool seemed to only care about Russian guests and had a very disrespectful manner towards others! Additionally, most of the hotel staff could not speak English well, which made communication difficult. Furthermore, the hotel was very dark everywhere - from the stairs and corridors to the rooms themselves. This made it difficult to navigate around the hotel. The food served at the hotel was not up to par with what I expected from a luxury hotel. - it was the same every day and lacked variety.The quality of the food was also subpar. Overall, I would not recommend staying at Selectum Luxury Hotel based on my experience. While there were a few standout staff members who provided excellent service, it was overshadowed by the negative aspects of my stay.

Allt var fantastisk, jätte god mat, rent runt, trevligt personal o god service .

Det största problemet är att alla röker över allt...på frukosten, i barerna och på restaurangerna. Ska du sedan ha solstolar på deras fantastiska brygga....får du gå upp klockan 05.00 och boka stol, det kan jag leva med...men att sedan de som bokat INTE utnyttjar sin solstol under hela dagen utan kanske en timme mellan 16.00.17.00 då blir det ett stort problem. När man sedan påtalat detta för Guest Relation sticker de bara huvudet i sanden och låsas inte om problemet. Vi hade ett Deluxrum som var MYCKET bra i standard och storlek, men saknar öl och vin glas, finns inga glas över huvud taget. Maten på buffen och i restaurangerna är OK...men saknar all typ av kryddor, väldigt smaklös.