Lägenheter i Horley

“Brilliant staff. Great experience checking in. Toilet was a bit wobbly but apart from that i will defiantly use them again ”

“I had the booking confirmed and the host had even replied to my original message to confirm about time for checking in. On the day of arrival I had not received check-in information, I messaged to ask for it with no response. I later tried calling the host, no response. I then had to contact VRBO support who did provide access details to the property but by the time we arrived at the property the host had cancelled the booking. My partner and I were then forced to find alternate accommodation...

“Shame on Expedia for not refunding the amount. We did not stay at the hotel. The place said they would send information, which they didn’t. We arrived with our two tired kids and called Expedia because the host did not answer calls, texts or What’s App messages. Then we got texts from another number that stated the room was not clean but we could stay there. A person came out and said her room was filthy. The host on What’s App said they would refund the money but would not pick up when Expedia...

“Bunch of fucking scammers wasting my fucking time and money. They cancelled my reservations last minute so I couldn’t physically cancel it, on top of that they refuse to refund my fucking money. I called them countless time to refund my money but wouldn’t pick up. Clearly they are using this method to scam people and they know well that Expedia do fuck all to help customers. They scammed me of my £165, worst fucking booking I’ve done on my life. If I can’t get my refund, might as well give them...

“As usual with anything westciti it was unreal better than expected! ”

“Beautiful clean modern apartment,easy check-in and out,beautiful stay,just bit pricey,but get what you pay for,modern”

“Clean central location Host responded quickly to any questions ”

“I messaged this property as instructed and called several times to receive the access code necessary to enter the premises however I did not receive any response and was therefore left to book a last-minute hotel at great cost to myself. The property itself did not inspire confidence, as it looked like the outside of someone’s house with no signage to indicate it was reputable establishment to stay in. Throughly disappointing experience. ”

“The property is listed as an entire apartment - IT IS NOT. This property is a shared house kind of property. There are six rooms in the property with ONE shower for everyone to use. Despite the appealing pictures, the reality is quite different. The shower cubicle is broken, leading to a flooded bathroom every time it's used. The kitchen needed to be cleaned. The sink was clogged with paper and food, and the vinyl flooring (in many places) was ripped. My check-in was far from smooth. I was...

“Absolutely terrible, poor communication from the company and awful mattresses, window was broken and we couldn’t enter the property until management could be bothered to let us in.”

“Ett jättebra lägenhetshotell . Nära till affär tågstation. Personal helt suveränt hjälpsamma. Om det blir L8ndon nån mer gång blir det detta igen .”

“Everything ok, thank you very much”