Spahotell i Horsham

"Min upplevelse av detta hotell var fullständigt oacceptabel. Trots att jag aldrig checkade in eller nyttjade rummet på något sätt valde hotellet ändå att debitera hela kostnaden och vägrade all form av återbetalning. Bemötandet från personalen var dessutom mycket oprofessionellt, otrevligt och helt utan vilja att hjälpa till eller hitta en rimlig lösning. Detta är inte den nivå av service eller kundhantering man ska behöva acceptera som resenär. Jag rekommenderar starkt andra att undvika detta hotell och välja ett boende som behandlar sina gäster med respekt och erbjuder rättvis kundservice."

"Otroligt bra läge, ren och fin, trevliga personal och frukostbuffé var fantastiskt. Vi kunde checka in redan vid 14:00 tiden. Jag bokade två dubbelrum men vi fick handikappanpassade rum reception personalen sa att jag hade önskat det och det stämmer inte alls enligt min bokning. "

"Location is this hotel’s best feature and also a very good breakfast. Freshness and cleaning isn’t the best, espcially the windows. Staff could be a bit friendlier"

"Var bra boende och fräscha rum. Frukosten var inget speciellt."

"I received a very cute, clean and beautiful room. The spa was wonderful, and the location was also excellent. However, a strange siren went off at night, and around 3–4 a.m. the noise from garbage collection trucks woke me up, making it hard to sleep. If you are sensitive to noise, please keep this in mind."

"The room wasn't clean. There were hairs left in the window sill from previous visitors, and a pair of dusty swimming trunks on an bathroom shelf. The hotel felt very outdated and dark. The heated pool and steam room was a really nice feature, but I found a bug in the sink in the changing room. The bar staff was very friendly, but food could have been better. We had a room for a family but still had to ask for glasses, mugs and teas for everyone, as well as extra toilet paper. There was very little storage despite a reasonably sized bedroom. We will not be staying here again. "