"Big warning for this hotel!!!! I wish I listened to the reviews about unhelpful staff.
We did not get the room we expected and also dirty sheets. We tried addressing these issues with the reception staff, which response were "come back tomorrow after breakfast". When we did they couldn't help us. We tried everyday, both early in the morning and later before breakfast but their only answer was to come back tomorrow. Even if the blame is on the very unclear room information at booking, they were clearly uninterested in solving the situation. Their attitude made the entire experience far more frustrating than it needed to be.
No compensation in sight even though addressing the situation to multiple staff members. The final straw was when we asked to get a free late check out because of the trouble, and the staff said to come back tomorrow after breakfast (the check out day) and they will solve it for us. Finally we felt like they could meet us a little bit. Want to guess if they gave us a late check out? NO! Just another grumpy lady shrugging her shoulders at us, telling us to check out at 11.
I want to highlight that we travel a lot and always meet service staff with respect since we're working the industry ourselves.
What should have been a relaxing trip ended up being overshadowed by poor service, lack of communication, and constant disappointment. Unfortunately, the staff single-handedly ruined our entire stay."
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