Juanillo-stranden

This was one of the worse resorts I've been to in Punta Cuna. I would never return nor refer someone. They were under construction the adult side. Never saw anyone working on the construction. Didn't have ice at the pool bar for hours. The bathroom tiles were coming out the wall. When calling the front desk NO answers. Food was NOT good at all!!!! No filter water being served at the restaurants. And they had no bottled water to give you at the restaurants. Thank god I was only they for 3 nights. And the topper was, it took them 2 1/2 hours to check us in!!! I had to go off for us to get our room after waiting 2 1/2 hours. I asked for the manager and NO manager came. Arrived they got and sticky and wanted to take a shower and enjoy my stay and instead it was a nightmare. Missed a whole day and I was only there for 3 nights. That caused me to miss a whole day. I was there for my birthday celebration. I will NEVER stay at this resort nor recommend it!!

I came here with my boyfriend for a week-long getaway. Right away, we noticed the jets in our swim up pool did not work. We had to call for assistance with turning the jets on from underneath the main deck. On the second day, we started to notice a strong, unpleasant stench coming from our clothing that was stored away in our closets. Upon taking a closer look, we found multiple areas of moisture and mold in the closets. After expressing our concerns, we were moved to a much cleaner room with mold-free closets and working jets. We were assigned a butler and when we would ask for something (i.e. fresh towels), we would either receive it multiple hours later or not at all. On a more positive note, the staff were friendly and we enjoyed the beach, swim-up bar at the main pool and the multiple pool options, but will not be returning to this particular resort.