Hotell i Kutuh Kelod

"We had read so many positive reviews about this hotel and were genuinely excited to spend our final week in Bali here. Unfortunately, the experience was disappointing from the moment we arrived, and a series of issues followed throughout our stay. From the outset, the hotel frequently referred to various “policies” that seemed to appear unexpectedly and often made the stay unnecessarily inconvenient. Many otherwise reasonable requests were either declined with reference to these policies or could only be accommodated for an additional fee. As a result, the service did not reflect the level of hospitality one would typically expect from a 4–5 star property. Our reservation indicated that the room could accommodate a baby crib. However, at check-in we were informed that it could not, and that we would need to upgrade to a different room at an additional cost of approximately $400 because we were traveling with an infant. We explained that we were willing to keep the original room even without a crib, but this option was not accepted by the staff. As one of their policies was that a 27sqm room could not possibly fit two adults and an infant. More broadly, many of our interactions with the staff felt highly transactional, often centered around additional charges rather than guest experience. This level of rigidity and focus on upselling is something we have never encountered at a Hyatt property before, which made the experience particularly disappointing. Would not recommend."

"Otroligt paradis till hotell, miljön och utsikten är nog det häftigaste vi fick uppleva här i Ubud. Nära till Ubud main street och omkringliggande sevärdigheter. Kan varmt rekommendera."

"Bra pool "

"Mycket fint rum. Personalen väldigt tillmötesgående (nästan för tillmötesgående...) Vi är mycket nöjda med vistelsen."

"Mycket trevlig personal Bra frukost Fräscha rum"

"Rummet var superfint och är supernöjd med all service!"

"Bra bemötande vid incheckningen. Hela vistelsen känns inte som en femstjärnigt hotell. Högst kanske 4 Det blev lägre för oss eftersom det var inte konsekvent med standard på städningen och frukost var bra men det skulle uppskattas mera om det fanns en bredare av den lokala kueh. Musiken vid frukost under hela veckan var detsamma. Det blir lite tråkigt efter ett tag. Att blev tillsagd av service personalen att inte få hämta en kopp kaffe efter man hade ätit sin frukost var inte heller så trevligt. Annars bra mat på båda japanska och italienska restauranger "

"Personalen "

"Great stay in the heart of Seminyak! The rooms are big, Spacious, and modern! The personal could not be nicer and it was one the best breakfast I have had in years. Very happy with my stay!"