"The facilities were great, the free ice cream, the matcha latte. The staff are so attentive and kind, even with my rusty, broken Japanese they were very patient. And when I didn't understand they either used English or took out a translation app when their English couldn't quite bridge the gap.
The onsen is large and the pools are so nice, as well as the sauna... Which had a TV (something which i never thought I'd see). Honestly though, I could do without a TV in my sauna. Sauna is for quiet."