Dear Alejandro, We're glad you chose our hotel for your recent stay. Your rating and experience both matter to us as we strive for continuous improvement. Thank you for your feedback, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Mark, Thank you for staying at our hotel. We strive to deliver the best hotel experience, so we genuinely apologize for any issues that kept your visit from being perfect. We regret the difficulties you encountered regarding cleanliness and the environment around the property. Providing a safe and comfortable, smoke-free stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we take your concerns seriously and will address them with our team to ensure improvements are made. We value your feedback as it helps us enhance the guest experience. We hope to have the opportunity to host you again in the future, as we would love to welcome you back and provide you with a much-improved stay. Sincerely,Hotel Management

Dear Khanh, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear DARLING, Thank you for sharing your feedback with us. We appreciate your suggestion regarding complimentary coffee in the room and will certainly consider this for future improvements to our amenities. Additionally, we apologize if you found the toilet paper to be inadequate during your stay. Our housekeeping team strives to ensure all guests have a comfortable experience, and we will address this concern to ensure it is promptly addressed. We value your input and hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Management

Dear George, Thank you for your kind words about your experience at Extended Stay America. Providing excellent service is our top priority, and we're thrilled to hear that you had a positive experience during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Management

Dear Jasmine, We appreciate you taking the time to share your recent stay experience. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Kelly, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Juliana, We sincerely apologize for not meeting your expectations during your recent visit to our hotel and for any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of the utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Jill, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we regret falling short of your expectations. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

Dear Donald, We are delighted you found Extended Stay America nice and quiet during your stay! Providing a peaceful environment for our guests is important to us. We appreciate your feedback regarding pricing and will consider it for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Colin, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Renato, Thank you for taking the time to share your feedback regarding your recent stay. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We hope to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Cheyenne, We would like to express our gratitude for choosing Extended Stay America as your preferred accommodation. We appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you once again for your review, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Cony, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Jose, We appreciate your feedback and apologize for any inconvenience you experienced. We take guest concerns seriously and are committed to providing a comfortable environment. Please be assured that we are addressing the issues mentioned to maintain a high standard of cleanliness and ensure a pleasant stay for all guests. We apologize for any interactions that did not meet your expectations and will address this with our staff. Thank you for bringing these matters to our attention; we continually work to improve our guests' experiences.Sincerely,Hotel Management

Dear Eric, We sincerely apologize for the inconvenience you encountered during your stay. Please accept our deepest apologies for the cleanliness issues, TV malfunction, and electrical outlets not working. Your feedback is invaluable, and we are addressing these issues to enhance the overall guest experience. We also take your concerns about the intoxicated person in the lobby seriously, and we are taking steps to prevent such situations in the future. We appreciate your understanding and hope you consider giving us another opportunity to provide you with a more positive and comfortable stay in the future.Sincerely,Hotel Management

Dear Brandon, Thank you for your feedback. Please accept our apologies for the inconvenience you faced. We appreciate your business, and we are sorry for your experience. We hope to have an opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Sebastiana, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with water flooding in your bathroom. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Monica, Thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Julio, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. We hope to provide the flawless hospitality you deserve and know from us.Sincerely,Hotel Management

Dear Glenda, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely,Hotel Management

Dear KYUNG-MI, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. Thank you for your business, and we hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management