Hotell i Lake Illawarra

“Very disappointing experience with the reception staff. Unfortunately, the service I received from the reception team was not helpful or welcoming at all. I approached them expecting basic assistance and courtesy, but instead I felt like my concerns were not taken seriously and that they were unwilling to help. The reception team is the first point of contact for guests, so I believe good communication and customer service are extremely important. Sadly, this was not my experience. The attitude...

“Cabin on quite water front, staff very helpful”

“Clean room, very close to the beach, staff is very friendly. No WiFi. 😢”

“Rummet var bra”

“I will never stay there again”

“After driving three and a half hours to reach our accommodation, we were shocked to be told on arrival that our room had been cancelled. We received no phone call, email, or any form of communication beforehand. When we spoke to the hotel staff, they repeatedly blamed the third-party booking platform, saying that was the reason for the cancellation. This made no sense, as I have used this same platform for years to book holidays both overseas and throughout Australia without ever experiencing...

“Cabin was clean but bathroom needed some urgent maintenance.”

“Room very close to parking. Great surroundings. Nice and tidy room. Only regreat no hot water jug and hair dryer in the room.”

“Allt bra centralt och rent”

“Great location and central. Across from beach. Issues with moths they were everywhere and cockroach in our bathroom. Some of the light switches and power points didn’t work in our room. But the room looked to be recently renovated, service was great. Pool wasn’t really heated as indicated and didn’t like location of sauna inside woman’s bathroom nor that they were separate to men’s. Coukdnt have a sauna with my husband. Kids activity room was spacious and good activities. North bar menu could be...

“Clean rooms and easy to access”

“Bad experience. Low service already at front desk. No breakfast, early check out, loud and noisy.”

“I run a hotel in Sydney and to be honest I came away after 2 nights with some amazing ideas for my property. I couldnt fault the room the staff the whole experience was fault less. If asked to rate it out of 10 I give it 11”