Hotell Lake Shore Blvd West at Thirteenth St Stop, Etobicoke

"Stayed over 3 weeks with my daughter and had a very disappointing experience, especially for a hotel that calls itself “boutique” and charges approximately $250/night. One night, we were locked out of our room late at night and no one was at reception. I waited over 15 minutes, left a voicemail for the manager, and emailed — no reply. When the receptionist returned from outside, she said it was an “emergency” and claimed she was only gone 7 minutes (not true), offered no apology, and even told me the key wasn’t assigned to our room — though it was the same one we’d used all stay. Her attitude was rude, defensive, and consistently unwelcoming, with eye-rolling and cold behavior. The key stopped working again the next night — same staff, same dismissive tone, and again, no response from management. Room cleanliness was poor — dusty baseboards, dirty fridge, and a toilet that ran constantly and was never fixed. Despite the long stay, I had to ask for basic things like vacuuming and sheet changes. The kitchen had no pots or pans, making it unusable. When I checked out, no one asked about my stay or said thank you. A completely unprofessional experience for a “boutique” hotel as they claim. I would not recommend this hotel — especially not for families or long-term stays."

"Great location that is near the city but quiet. However, the TTC options around are pretty unreliable so you may need to rely on uber/taxi. The apartment was great, though bed was a little small (we’re tall) for 2 people. The washing machine and drier was good but the outlet for the washing machine isn’t securely fitted to the drainage, it’s only secured with zip ties which were loose when we arrived hence the water started to drain on the floor. Luckily we caught it and could tightened the zip ties, but this should really be checked."