Hotell Long Branch Loop, Etobicoke

"AirPort shuttle never arrived.. reception never answered my phone call asking for a shuttle .. then receptionist treat me like a liar.. said they were not responsible for the shuttle and they always answered the phone.. terrible customer service!! "

"Stayed over 3 weeks with my daughter and had a very disappointing experience, especially for a hotel that calls itself “boutique” and charges approximately $250/night. One night, we were locked out of our room late at night and no one was at reception. I waited over 15 minutes, left a voicemail for the manager, and emailed — no reply. When the receptionist returned from outside, she said it was an “emergency” and claimed she was only gone 7 minutes (not true), offered no apology, and even told me the key wasn’t assigned to our room — though it was the same one we’d used all stay. Her attitude was rude, defensive, and consistently unwelcoming, with eye-rolling and cold behavior. The key stopped working again the next night — same staff, same dismissive tone, and again, no response from management. Room cleanliness was poor — dusty baseboards, dirty fridge, and a toilet that ran constantly and was never fixed. Despite the long stay, I had to ask for basic things like vacuuming and sheet changes. The kitchen had no pots or pans, making it unusable. When I checked out, no one asked about my stay or said thank you. A completely unprofessional experience for a “boutique” hotel as they claim. I would not recommend this hotel — especially not for families or long-term stays."

"We had a lovely stay, will definitelycome back. Great location, clean rooms, comfy beds and excellent breakfast which was served on real plates, which we highly appreciate. Many other hotels still do plastic cutleries and paper plates, not thinking of the environmental impact. Extra cred to Kreshna and Yin at the reception. Thank you for walking the extra mile."

"Easy to find, quick check in and very nice room. Superclean and modern. The walls are a bit thin and the breakfast room could be a bit bigger, but overall, a very nice stay!"