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Recensioner av Quality Inn Burbank Airport

2.5 out of 5
Quality Inn Burbank Airport
2255 N. Buena Vista St, Burbank, CA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 240 av 678 recensioner" "
8 - Bra i betyg. 163 av 678 recensioner" "
6 - Okej i betyg. 123 av 678 recensioner" "
4 - Dåligt i betyg. 72 av 678 recensioner" "
2 - Väldigt dåligt i betyg. 80 av 678 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Jonas

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från angie 29 okt. 2023
Hello Jonas, thank you for taking the time to give us your feedback. We appreciate your review! Hope to see you soon.

6/10 Okej

Lorielynn

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Ramiro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Teresa A

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Alba

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was clean
Bodde här 1 natt i april 2024

4/10 Dåligt

emma

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Could not sleep you can hear the noise from the street. You can hear the cars , buses even people ordering food from the fast food restaurant next door. When people walked by you can feel the floor shake with every foot step. I would not stay here again. Breakfast was not great eaither. Frozen croissant sandwiches, yogurt, fruit and some bear claws.
Bodde här 2 nätter i april 2024

6/10 Okej

Grace

Reste i grupp
But i like the rooms so clean!
Bodde här 2 nätter i april 2024
Svar från General Manager. 24 apr. 2024
Dear Grace,Thank you for your positive feedback! We're thrilled to hear that you appreciated the cleanliness of our rooms during your stay.Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we're delighted that our efforts were evident during your visit.If there's anything else we can do to enhance your experience or if you have any suggestions for us, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

4/10 Dåligt

April

Gillade inte: Personal och service
Bodde här 2 nätter i april 2024
Svar från General Manager. 24 apr. 2024
Dear April,Thank you for your feedback. We strive to provide exceptional service and accommodations for all our guests, and we regret if we fell short of meeting your expectations during your stay. Your feedback is valuable to us as we continuously work to improve our services and facilities.If there are any specific areas where we can improve or if you encountered any issues during your stay, please feel free to share them with us. Your input will help us address any concerns and ensure a better experience for our future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

10/10 Fantastiskt

Cindy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i mars 2024
Svar från General Manager. 24 apr. 2024
Dear Cindy ,Thank you for your feedback! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

2/10 Väldigt dåligt

Alma

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager. 24 apr. 2024
Dear Alma ,Thank you for taking the time to provide your rating, although we noticed that you rated your experience without leaving any comments.We sincerely apologize if your stay did not meet your expectations. Your feedback is valuable to us as we continuously strive to improve our services and facilities. If there are any specific concerns or issues that you encountered during your stay, please do not hesitate to share them with us. Your input will help us address any areas that may need improvement.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,

10/10 Fantastiskt

Alba

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was ok
Bodde här 1 natt i april 2024
Svar från General Manager. 24 apr. 2024
Dear Alba ,Thank you for your feedback. We appreciate you taking the time to share your thoughts about your recent stay with us.We're glad to hear that your experience was okay, but we strive for excellence and would love to know how we can improve and make your next stay even better. If there are any specific areas where we can enhance your experience, please don't hesitate to let us know.Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations during your next visit.Best regards,

6/10 Okej

CANDICE

Gillade: Bekvämligheter
The lock on my door was loose, that made me feel unsafe. the elevator did not work and there was no sign posted. I chose this place because it was near to the airport and universal. I did appreciate the grab and go breakfast. If I come back to universal I'll be choosing a different place.
Bodde här 2 nätter i april 2024

8/10 Bra

Samir

Affärsresenär
Gillade: Renlighet och personal och service
The staff were wonderful
Bodde här 1 natt i januari 2024
Svar från General Manager. 19 apr. 2024
Dear Samir ,Thank you for your kind words! We're delighted to hear that you found our staff to be wonderful during your stay. Providing exceptional service to our guests is our top priority, and we're thrilled that our team made a positive impression on you.Your feedback means a lot to us, and we will be sure to pass along your compliments to our staff. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

4/10 Dåligt

Brian, N. Las Vegas

Bodde här 2 nätter i april 2024
Svar från General Manager. 24 apr. 2024
Dear Brian ,Thank you for taking the time to rate your recent stay with us, although we noticed that you rated your experience without providing any comments.We value all feedback from our guests as it helps us to continuously improve our services and facilities. If there are any specific areas where we could have improved your experience, or if you have any suggestions for us, we would greatly appreciate hearing them.Please feel free to reach out to us directly with any additional feedback or concerns you may have. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a better experience in the future.Best regards,

10/10 Fantastiskt

Luis

Gillade: Renlighet
Bodde här 2 nätter i april 2024

8/10 Bra

Christian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I usually don’t write reviews, but I thought I would this time. The first thing I wanna say don’t judge a book by its cover the property and area are a little bit aged for sure, but the interior of the room had been renovated recently. I feel it was very clean. It was very quiet, I had zero issues with the stay again. The outside is a little bit rough around the edges if you’re looking for a good hotel to stay for the night while traveling this is great. I used it when going to a concert at the Hollywood bowl about 10 minutes from the shuttle parking lot , so that worked great Jack in the box in the park lot for a quick bite to eat. The staff was great. The shuttle did not come in the morning as we anticipated, but they were all over it and actually called me a Lyft. Once again, if you’re looking at this property on a surface level on a travel website, it might not show well, but I would definitely stay here again
Bodde här 1 natt i april 2024
Svar från General Manager. 18 apr. 2024
Dear Christian,Thank you so much for taking the time to share your experience with us. We truly appreciate your thoughtful review and are delighted to hear that you enjoyed your stay despite any initial reservations about the property's appearance.We're thrilled that you found your room to be clean and quiet, and we're glad to hear that our recent renovations met your expectations. Providing a comfortable and welcoming environment for our guests is paramount to us, and we're pleased to know that you felt at ease during your stay.It's fantastic to hear that our location was convenient for your visit to the Hollywood Bowl and that our shuttle service and alternative arrangements helped ensure a smooth experience for you.Your feedback regarding the exterior appearance is noted, and we're constantly striving to improve all aspects of our property to provide the best possible experience for our guests.We sincerely appreciate your recommendation and would be honored to welcome you back for another stay in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Best regards,

4/10 Dåligt

Glen

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
smoke alarm went off at random times all night
Bodde här 2 nätter i april 2024
Svar från General Manager. 18 apr. 2024
Dear Glen,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience caused by the smoke alarm disturbances during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.Ensuring the safety and comfort of our guests is our top priority, and we take issues like this very seriously. Rest assured, our maintenance team has been alerted to investigate and address the smoke alarm's erratic behavior promptly. We will thoroughly inspect the system to identify any underlying issues and take the necessary steps to prevent similar occurrences in the future.We understand how disruptive this must have been to your rest and relaxation, and we deeply regret any disruption it caused to your stay. We truly appreciate your patience and understanding.Should your travels bring you back to our area, we would welcome the opportunity to make it up to you and provide you with the exceptional experience you deserve. Please do not hesitate to reach out to us directly if there's anything further we can do to assist you.Best regards,

8/10 Bra

Nancy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Proximity to airport - excellent. Did not spend any time on property other than sleeping.
Bodde här 2 nätter i april 2024
Svar från General Manager. 18 apr. 2024
Dear Nancy,Thank you for taking the time to share your experience with us. We're glad to hear that our proximity to the airport was excellent for your needs. While we understand that you didn't spend much time on the property, we hope you found your stay comfortable and restful.If your travels bring you back to the area and you have more time to spend with us, we'd love the opportunity to exceed your expectations in all aspects of your stay.Best regards,

10/10 Fantastiskt

Jose

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent employees
Bodde här 6 nätter i april 2024
Svar från General Manager. 18 apr. 2024
Dear Jose ,Thank you for your kind words about our employees! We take pride in our team's dedication to providing excellent service, and it's always rewarding to receive positive feedback about their efforts. We'll be sure to pass along your compliments to our staff members. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best regards,

10/10 Fantastiskt

Jaclyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff, room was clean and the front desk was very helpful, this is the place I will stay at from now on when flying out of burbank. No complaints at all
Bodde här 1 natt i april 2024
Svar från General Manager. 18 apr. 2024
Dear Jaclyn ,Thank you for your glowing review! We're delighted to hear that you found our staff to be friendly and helpful, and that your room was clean and comfortable during your stay. It's wonderful to know that we've earned your loyalty, and we're honored to be your preferred choice when flying out of Burbank. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Best regards

6/10 Okej

Tony

Affärsresenär
Gillade: Personal och service
Right off the Fwy.
Bodde här 1 natt i april 2024
Svar från General Manager . 12 apr. 2024
Dear Tony ,Thank you for taking the time to share your feedback with us. We appreciate your review, and we're glad to hear that our hotel's convenient location right off the freeway was beneficial for your stay.We're always looking for ways to improve, so if there's anything specific we can do to enhance your experience next time, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Fantastiskt

MARTINO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel is close to airport
Bodde här 1 natt i april 2024
Svar från General Manager . 12 apr. 2024
Dear Martino ,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel's proximity to the airport convenient, and we appreciate your perfect rating of 5 out of 5!If you have any additional comments or if there's anything else we can do to further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future.Best regards,

10/10 Fantastiskt

Charles

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent customer service
Bodde här 3 nätter i april 2024
Svar från General Manager . 10 apr. 2024
Dear Charles ,Thank you for your wonderful feedback! We are thrilled to hear that you received excellent customer service during your stay with us. Providing exceptional service is at the heart of everything we do, and it's truly rewarding to know that our efforts have made a positive impact on your experience.Your kind words are greatly appreciated and will serve as motivation for our team to continue delivering top-notch service to all our guests. We look forward to welcoming you back for another outstanding stay in the future.Best Regards

10/10 Fantastiskt

Akisha

Reste med familjen
Gillade: Renlighet och personal och service
Easy to get to
Bodde här 1 natt i april 2024
Svar från General Manager . 12 apr. 2024
Dear Akisha ,Thank you for your feedback! We're delighted to hear that you found our hotel easy to get to, and we appreciate your perfect rating of 5 out of 5!Providing convenient access for our guests is one of our top priorities, and we're glad that our location met your needs.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best regards,

2/10 Väldigt dåligt

Tanya

Bodde här 1 natt i april 2024

6/10 Okej

Rebecca

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Not what the pictures portray. The room was nice but I did not want to bring my kids to the pool, or the breakfast. Staff was so nice but the building is falling apart and smelled awful everywhere around it. Homeless man in the “lobby”
Bodde här 1 natt i april 2024
Svar från General Manager . 12 apr. 2024
Dear Rebecca ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discrepancies between our property and the pictures you saw prior to your stay.We understand the importance of providing a safe and pleasant environment for all of our guests, including families. We apologize for any discomfort you experienced due to the condition of our facilities and the presence of undesirable odors. Rest assured, we take these concerns seriously and are actively working to address them.Your kind words about our staff are greatly appreciated, and we will be sure to pass along your compliments to them.We apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Best regards,

6/10 Okej

Ashley, Concord

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Older hotel that they just slap poured some fresh paint on. Convenient and right off the freeway.
Bodde här 4 nätter i april 2024
Svar från General Manager . 12 apr. 2024
Dear Ashley ,Thank you for sharing your feedback with us. We appreciate your comments regarding our hotel.We understand that our property may not meet all guests' expectations, and we apologize for any inconvenience caused by its age. Please know that we continuously strive to improve our facilities and services to provide a comfortable stay for our guests.We're glad to hear that you found our location convenient, and we appreciate your positive feedback in this regard.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,

6/10 Okej

Jose

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Its located in convenient area the only this is the building is a bit dated
Bodde här 3 nätter i april 2024
Svar från General Manager . 12 apr. 2024
Dear Jose ,Thank you for your feedback! We're glad to hear that you found our hotel's location convenient.We appreciate your comments regarding the condition of our building. Please know that we take all feedback seriously, and we are continuously working to improve our facilities to provide a better experience for our guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,

2/10 Väldigt dåligt

Kathleen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Female employee at the front desk would not let me use a restroom. She stated there wasn't a public one. She didn't offer another option of opening up a room to use. Customer service needs improvement and I have a medical condition. Didn't want to argue with her so I stood there as she helped the lady before me. Won't be back here.
Bodde här 1 natt i mars 2024
Svar från General Manager . 12 apr. 2024
Dear Kathleen,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered at our front desk.While we do not have a public restroom for guests due to safety and liability reasons, we understand the importance of accommodating guests with medical needs. We regret that our front desk employee did not offer an alternative solution to assist you during this situation.Please be assured that we will address this matter with our team to ensure that all guests are provided with the necessary assistance and accommodations. Your feedback is valuable to us as we continuously strive to improve our service.If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Fantastiskt

Daniel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was kind and very helpful.
Bodde här 1 natt i mars 2024
Svar från General Manager . 12 apr. 2024
Dear Daniel ,Thank you for your positive feedback! We're delighted to hear that our staff was kind and helpful during your stay. Providing excellent service is a top priority for us, and we're glad that we could meet your expectations.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Fantastiskt

Miroslava

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager . 12 apr. 2024
Dear Miroslava,Thank you for taking the time to rate your stay with us! We're thrilled to see that you had an excellent experience, reflected in your perfect score of 5 out of 5.If you have any specific feedback or if there's anything we can do to further enhance your experience next time, please feel free to reach out. We appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,

4/10 Dåligt

Heidi

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter
SUPER noisy - the hotel has outdoor entrances, but the hallways echo. We heard people running by multiple times during out stay. There was someone screaming for an hour in the middle of the night - sounded like police may have been called, so eventually it got quiet. The staff were great, but I would probably not stay here again.
Bodde här 1 natt i mars 2024
Svar från General Manager . 12 apr. 2024
Dear Heidi,Thank you for sharing your feedback with us. We apologize for the noise disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard.We appreciate your kind words about our staff, and we will address your concerns with our team to ensure that steps are taken to minimize noise disruptions in the future.If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

6/10 Okej

Claudia

Gillade inte: Renlighet och boendets skick och faciliteter
.
Bodde här 2 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear Claudia ,Thank you for sharing your feedback with us. We appreciate your honest evaluation of your recent stay at our hotel. While we're glad to see that your experience was satisfactory overall, we also understand that there may be areas where we can improve.Your feedback is invaluable to us as we continuously strive to enhance the quality of our services and facilities. If there are any specific areas that you believe we could address to make your stay more enjoyable in the future, please feel free to let us know.We hope to have the opportunity to welcome you back for an even better experience during your next visit.regards,

2/10 Väldigt dåligt

Jessica

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel is terrible. Do not recommend.
Bodde här 7 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear Jessica,We're disheartened to hear about your disappointing experience at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we failed to meet your expectations. We would like to understand more about the issues you encountered during your stay so that we can address them promptly and ensure that they do not recur in the future.Please accept our sincere apologies for any inconvenience or discomfort you experienced. We strive to provide a pleasant and enjoyable stay for all our guests, and we regret that we fell short in your case. If there is anything specific that we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hotel during any future visits.Best regards,

10/10 Fantastiskt

Catarino Quiñonez

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Todo bien
Bodde här 1 natt i mars 2024
Svar från General Manager . 29 mars 2024
Estimado Catarino,¡Gracias por su calificación perfecta! Nos complace saber que todo estuvo bien durante su estadía. Su satisfacción es nuestra mayor prioridad, y nos enorgullece haber cumplido con sus expectativas. Esperamos darle la bienvenida nuevamente en el futuro para otra experiencia excelente.Saludos cordiales,

10/10 Fantastiskt

LaFaries

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent, clean and safe. The staff was outstanding
Bodde här 1 natt i mars 2024
Svar från General Manager . 29 mars 2024
Dear LaFaries,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you found our hotel to be excellent, clean, and safe. It's wonderful to know that our staff provided outstanding service during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

6/10 Okej

patricia, boise

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
There was no coffee during our 3 day stay, breakfast selection was very limited. The breakfast room was crowded and often not accessible. We ended up eating breakfast out. However our room was clean and comfortable. That was most important to us.
Bodde här 3 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear patricia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly with the limited breakfast selection and the crowded breakfast room. However, we're pleased to hear that you found your room to be clean and comfortable, as guest comfort is our top priority. Your comments will help us to improve our services for future guests, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Best regards,

2/10 Väldigt dåligt

Maher

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från General Manager . 29 mars 2024
Dear Maher,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations during your stay.We would appreciate the opportunity to learn more about your specific concerns so that we can address them appropriately. If you're willing to provide more details about your experience, please feel free to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that any issues you encountered are resolved to your satisfaction.Thank you for bringing your concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best regards,

2/10 Väldigt dåligt

Lorena

No es loque se mira en el Web
Bodde här 2 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Estimada Lorena ,Lamentamos sinceramente escuchar que su experiencia en nuestro hotel no cumplió con sus expectativas y le agradecemos por compartir sus comentarios con nosotros. Es importante para nosotros saber cómo podemos mejorar y brindar una experiencia excepcional a nuestros huéspedes. Si hay algo específico que le gustaría discutir o si tiene alguna otra preocupación, no dude en comunicarse con nuestro equipo de atención al cliente. Estamos aquí para ayudar y asegurarnos de que disfrute de su estancia de principio a fin.Entendemos su decepción al descubrir que el hotel no se ajustaba a lo que se mostraba en nuestro sitio web. Nos esforzamos por proporcionar imágenes y descripciones precisas de nuestras instalaciones y servicios en línea, y lamento que no haya sido el caso en su experiencia. Apreciamos sus comentarios sobre este asunto y trabajaremos para garantizar que nuestras imágenes y descripciones en línea reflejen con precisión lo que nuestros huéspedes pueden esperar durante su estancia.Nuestro objetivo es proporcionar un ambiente limpio, cómodo y acogedor para todos nuestros huéspedes, y lamentamos cualquier inconveniente que haya experimentado durante su visita. Tomaremos sus comentarios en serio y trabajaremos diligentemente para abordar cualquier problema que haya surgido durante su estancia.Gracias por su honestidad y por brindarnos la oportunidad de mejorar. Valoramos su negocio y esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia que cumpla con sus expectativas.

2/10 Väldigt dåligt

Jaqueline

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I stayed with my family 2 nights and no one clean our room, I called front desk to find out why and the receptionist was rude and answered that we should it read the hotel policy when checking in because it says that the customer supposed to request room service in the morning. Honestly this was unexpected and it seems that from now on I need to check that detail in every hotel I stay. This is the first hotel is not taking care of rooms unless are upon request.
Bodde här 2 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear Jaqueline ,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay regarding our housekeeping policy.We understand that our housekeeping policy may not have been clearly communicated to you upon check-in, and for that, we apologize. While it is our standard practice to provide housekeeping service upon request and after every third night for longer stays, we regret if this was not made explicitly clear to you.We appreciate your feedback and will take steps to ensure that our policies are communicated more effectively to our guests in the future. Your comfort and satisfaction are important to us, and we apologize for any frustration caused.If there's anything else we can do to make it right or if you have any further questions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice quiet stay, clean rooms.
Bodde här 3 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear Laura,Thank you for your recent stay and for sharing your feedback. We're delighted to hear that you had a pleasant and peaceful experience with us. Providing clean and comfortable accommodations is our top priority, and we're thrilled that you found our rooms to meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another excellent stay.Best regards,

10/10 Fantastiskt

Jose

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 7 nätter i mars 2024
Svar från General Manager . 20 mars 2024
Dear Jose ,Thank you for taking the time to rate your recent stay with us.We're thrilled to see that you had a perfect experience during your time at our hotel. Providing exceptional service and exceeding our guests' expectations is always our goal, and we're delighted to have achieved that during your stay.If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We value your input and strive to continuously improve our services.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

2/10 Väldigt dåligt

Pam

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
I wont reccomend this property.
Bodde här 1 natt i mars 2024
Svar från General Manager . 20 mars 2024
Dear Pam ,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our property did not meet your expectations.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret any shortcomings you encountered during your time with us.If there are specific aspects of your stay that you believe we could improve upon, we would appreciate any additional feedback you can provide. Your input is valuable to us as we continuously work to enhance our guest experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,

8/10 Bra

Moises

Más o menos sólo ruidoso
Bodde här 2 nätter i mars 2024
Svar från General Manager . 20 mars 2024
Estimado Moises,Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Lamentamos escuchar que su experiencia estuvo afectada por el ruido. Entendemos lo importante que es para nuestros huéspedes disfrutar de un entorno tranquilo y relajante durante su estancia, y lamento mucho que no haya sido así en su caso.Nos gustaría saber más sobre su experiencia para poder abordar cualquier problema de ruido y asegurarnos de que futuros huéspedes no se vean afectados de la misma manera. Si tiene alguna sugerencia o comentario adicional sobre cómo podemos mejorar, no dude en hacérnoslo saber.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una estancia más placentera.Atentamente,

8/10 Bra

Patti

Reste med familjen
Gillade: Renlighet och personal och service
Staff was pleasant and friendly.
Bodde här 1 natt i mars 2024
Svar från General Manager . 20 mars 2024
Dear Patti,Thank you for your kind words regarding our staff. We are delighted to hear that you found them pleasant and friendly during your stay. Providing excellent customer service is one of our top priorities, and we're thrilled to know that our team made a positive impression on you.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant experience in the future.Best regards,

8/10 Bra

Amar

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från General Manager . 20 mars 2024
Dear Amar ,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that your experience was satisfactory overall.If there are any specific areas where we can improve or if you have any additional feedback to share, please feel free to let us know. We're committed to providing the best possible experience for all our guests and value your input.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

8/10 Bra

Karl

Reste med sin partner
Lots of great shopping near by
Bodde här 1 natt i mars 2024
Svar från General Manager . 20 mars 2024
Dear Karl,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the convenient shopping options nearby.If there are any areas where we can further enhance your experience and earn that extra star, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to ensuring you have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back soon for another pleasant visit.Best regards,

8/10 Bra

Bryan

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only bad thing is you hear a lot of noises like traffic n wind since it's next to the highway but besides that our stay was great
Bodde här 2 nätter i mars 2024
Svar från General Manager . 20 mars 2024
Dear Bryan ,Thank you for sharing your feedback with us. We're pleased to hear that you had a great stay overall.We understand that the noise from the highway may have been a bit bothersome, and we apologize for any inconvenience this may have caused. If you ever find yourself staying with us again and prefer a quieter room, please don't hesitate to let us know, and we'll do our best to accommodate your request.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,

2/10 Väldigt dåligt

Erin Nicole

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från General Manager . 29 mars 2024
Dear Erin ,We are sorry to learn that your experience fell short of your expectations during your recent stay with us. Your satisfaction is important to us, and we regret any shortcomings that may have impacted your visit. We would appreciate it if you could provide us with more details about your stay so that we can address any concerns you may have had. Our goal is to ensure that all guests have a comfortable and enjoyable stay, and we take your feedback seriously.We value your input and use it to improve our services and facilities for future guests. If there is anything specific that we can do to make amends or address any issues you encountered, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Thank you for taking the time to share your feedback with us.

6/10 Okej

Mario

The hotel was very close to the freeway and was noisy.
Bodde här 1 natt i mars 2024
Svar från General Manager . 20 mars 2024
Dear Mario ,Thank you for taking the time to share your feedback with us.We apologize for any inconvenience you experienced due to the noise from the nearby freeway. We understand that a peaceful environment is crucial for a restful stay, and we regret that we were unable to provide this for you.Please know that your feedback is valuable to us, and we will use it to make improvements where possible. If you decide to stay with us again in the future, please don't hesitate to reach out to our team, and we will do our best to ensure a more comfortable and enjoyable experience for you.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under better circumstances.Best regards,