Dear Johannes,We are sorry to hear that your stay was not up to standard. We appreciate your feedback and we hope to have another opportunity to welcome you and exceed your expectations. Sincerely,

Dear Jonas, Thank you for sharing your experience amongst the Beaux-Arts team. We are so sorry for the wifi outage and hope you still had a good stay. Warmest regards, Pauline - Deputy Manager

Merci pour votre retour et à bientôt à Lyon !

Merci pour votre retour !

Dear Caroline, Thank you so much for your perfect review ! I'm very happy to read that your request of balcony has been heard and that you enjoyed your room. See you soon in Lyon ! Rémi Martignago General Manager

Merci pour votre commentaire et à bientôt !

Merci beaucoup pour votre retour et à bientôt !

Dear Eivor, Thank you so much for your nice review ! See you soon in Lyon, Best regards, Rémi Martignago General Manager

Dear Tommy, Thank you very much for taking the time to share your experience following your stay at the Mercure Beaux-Arts ! We are looking forward to your next visit.

Dear Ian, Thank you very much for sharing your experience with us! We are delighted to hear that you enjoyed your stay. We are thrilled to have had the opportunity to host you and contribute to making your stay enjoyable.We would be delighted to welcome you back on your next visit to Lyon.Looking forward to seeing you again soon!

Dear Adolfo,Thank you for sharing your feedback with us. We appreciate your input regarding the size of the breakfast dining area and that the bathroom you had didn't meet your expectation. Your comments are valuable to us as they help us identify areas for improvement. We will certainly take your feedback into consideration as we strive to enhance the experience for our guests. For your next stays, if you prefer to enjoy your breakfast more peacefully, we can also recommend requesting in-room dining. This way, you can order it for the time you prefer and avoid any waiting.We hope to have the opportunity to welcome you back in the future.Sincerely,

Dear Ms Shirley,Thank you for taking the time to write your kind feedback.We are glad that you enjoyed the location of our modern hotel. We hope that you choose to stay with us again soon.Best regards,

Dear Mr Young,All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.We hope to see you soon in our hotel.Best Regards,

Dear Ute Fischer,Thank you for taking the time to write a kind review about our Hotel. We are pleased to hear that you appreciated the location of our establishment. We are glad that you enjoyed your room and the services provided as well.We hope that we can welcome you in the Hotel Mercure Lyon Centre Beaux-Art again sometime soon.Kind regards,

Dear Mr Pallante,Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.Best regards,

Dear Rachel, Thank you so much for your review! We are thrilled to hear that you found our location to be perfectly central for exploring the city. It is wonderful to know that our staff made you feel at ease and provided helpful assistance throughout your stay. Delivering exceptional service and ensuring our guests feel welcome are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Safe travels!

Dear Katherine,We appreciate you sharing your comments with us. We are looking forward to the pleasure of welcoming you back soon!Best regards,

Dear Monia, Thank you for your positive feedback! We are delighted to hear that you had a great stay in Lyon. We apologize if the room dimensions were not as spacious as you had hoped. Your feedback is crucial to us, and we will certainly take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Warm regards

Chère Susanne, Nous tenons à vous remercier pour votre commentaire suite à votre séjour au Mercure Beaux-Arts. Au plaisir de vous accueillir de nouveau bientôt !Cordialement,

Dear Jian,I sincerely thank you for taking the time sharing your experience in our Hotel.I am glad to read that our staff was friendly and welcoming. It means a lot for them, that work very hard to provide you the best experience possible. We also thank you for your honesty regarding our decoration, we are currently working on a renovation project!We hope that you will consider staying with us on your futur stay in Lyon. Sincerely

Dear Naoko,We appreciate you sharing your thoughts with us. Looking forward to the pleasure of welcoming you back soon!Best regards,

Cher Alban,Nous vous remercions chaleureusement d'avoir pris le temps de partager vos impressions suite à votre séjour chez nous. Nous sommes ravis de constater que notre personnel à la réception a su répondre à vos attentes et a contribué à rendre votre expérience agréable.Cependant, nous prenons très au sérieux les points que vous avez soulevés concernant la literie et les équipements de la chambre. Aussi, notre équipe de gestion a déjà fait le nécessaire concernant la literie qui a été changée très récemment, nous espérons que vous viendrez à nouveau séjourner au Mercure Beaux-Arts afin de vous faire un second avis sur nos matelas !Quant aux soucis rencontrés avec les produits de toilette, nous nous excusons sincèrement pour cette négligence. Ce n'est pas dans nos habitudes d'oublier le confort de notre clientèle et un retour a bien été effectué à nos équipes de ménage afin d'éviter que cela se reproduise à l'avenir.Votre retour est précieux pour nous, et nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur.Sincèrement,

Dear Mei, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our establishment for its comfort.We look forward to seeing you again in the near future.

Dear Gary John, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our location.We hope to have the great pleasure of welcoming you back soon.

Dear Silvio,Thank you so much for your warm comment. Our team works very hard everyday to offer you a wonderful stay and I am glad that you found our staff to be friendly and helpful.We sincerely thank you for your time and hope to have the pleasure welcoming you soon enough.Sincerely,

Dear Garnet, Thank you for taking the time writing us a comment.We are glad to know that you enjoyed your stay among the Beaux-Artistes and that our staff was very helpful.We hope to have the pleasure welcoming you soon.Sincerely,

Dear guest, We thank you for taking the time to share your opinion and hope that you still enjoyed your stay at the hotel Mercure Lyon Centre Beaux-Arts. Regarding the price of our rooms, it is important to underlight the fact that the price depends on the different events that are organized in the city. Moreover, the group Accor offers different ranges of hotels that would maybe suit you better. All the team of the Beaux-Artistes stay at your disposal if you have any feedbacks. Best Regards.

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff.We apologize if you found the room size, lobby, and bar area to be different from what you expected. Please note that the star rating of a hotel is typically based on various factors, including the quality of service, amenities, and overall guest experience, rather than just the size of common spaces.We're sorry to read that you'll be staying elsewhere next time, but we do hope you'll consider giving us another chance in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide a more satisfying stay.Best regards,Rémi MARTIGNAGO - General Manager

Dear Philip,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's great neighborhood and friendly and helpful staff.We apologize if you found the rooms to be basic and the air conditioning to be weak. We'll certainly take your comments into consideration as we continually work on improving our accommodations and amenities.We will review our breakfast service to ensure a more comfortable and well-stocked experience for our guests in the future.Your feedback is valuable to us, and we hope to have the opportunity to provide you with an even better experience during your next visit. Best regards,

Cher Monsieur,Nous tenons à vous remercier chaleureusement pour votre avis positif suite à votre séjour parmi nous !Nous sommes ravis de lire que votre expérience parmi nous a été à la hauteur de vos attentes.Il est réjouissant de savoir que notre emplacement central a contribué à rendre votre visite à Lyon des plus agréables. Nous sommes effectivement idéalement situés pour permettre à nos clients de profiter pleinement des attractions, des boutiques et des restaurants de la ville.Votre mention spéciale pour notre personnel est très appréciée, et nous la transmettrons à toute l'équipe. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'Hôtel Mercure Lyon Centre Beaux-Arts lors de votre prochaine visite à Lyon. Cordialement,

Chère Chantal,Nous vous remercions chaleureusement d'avoir partagé votre expérience avec nous. Nous sommes ravis de savoir que vous avez trouvé la chambre Privilège parfaite pour votre séjour et que vous avez apprécié notre excellent petit déjeuner. Notre équipe s'efforce toujours de fournir un service accueillant et attentionné à nos clients, et nous sommes heureux que vous ayez ressenti cela pendant votre séjour.Votre satisfaction est notre plus grande récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Merci encore pour votre aimable commentaire !Cordialement,

Dear Flavio, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to read that you found our hotel to be nice and well-located. It's always a pleasure to know that our guests appreciate our convenient location.However, we sincerely apologize for the issue you experienced with the air conditioning in your room. We take your feedback seriously, and we will make sure to address this matter promptly to ensure a more comfortable stay for our future guests.We are pleased to read that you enjoyed the room and shower. Your comments regarding the breakfast are duly noted, and we will review our offerings to see how we can further enhance this aspect of our service.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us if you have any specific preferences or requests for your next visit, as we are committed to making your stay as enjoyable as possible.Best regards,

Dear Guest, All the team of the Beaux-Artistes thank you for the rating that you estimated of the hotel Mercure Lyon Centre Beaux-Arts. We hope that you enjoyed your stay.In the hope of welcoming you soon in our establishment. Best regards.

Dear Guest, All the team of the Beaux-Artistes thank you for the excellent rating that you estimated of the hotel Mercure Lyon Centre Beaux-Arts. We hope that you enjoyed your stay.In the hope of welcoming you soon in our establishment. Best regards.

Cher Dominique, Nous vous remercions d'avoir pris le temps de partager votre avis sur votre expérience chez nous. Nous sommes ravis de savoir que vous avez trouvé votre séjour très agréable.Nous regrettons les difficultés que vous avez rencontrées pour trouver notre emplacement, et nous nous excusons pour tout inconvénient que cela a pu causer. Si nous avions été informés du problème, nous aurions pu vous communiquer l'adresse de l'hôtel ou vous donner un point de repère familier, comme la Place des Jacobins, afin de simplifier votre arrivée.Votre satisfaction est notre priorité, et nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir. Cordialement,

Dear Marco,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be nice and well-located. However, we sincerely apologize for the issue you experienced with the air conditioning in your room. We take your feedback seriously, and we will make sure to address this matter promptly to ensure a more comfortable stay for our future guests.We are pleased to read that you enjoyed the room and shower. Your comments regarding the breakfast are duly noted, and we will review our offerings to see how we can further enhance this aspect of our service.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best regards,