Hotell nära Majestic Event Centers

“Staff knocked on the door at 9am, 2 days in a row for room sevice i think 10 or 10.30 sounds better. We woke up from our sleep. Breakfast needs more variety like scrambled eggs too.”

“Clean room. Quite.”

“.”

“It was very clean”

“very good”

“Breakfast is as pretty amazing. Love that. The pool was runs down. The floor of pool was broken and my daughter got hurt because she stepped on the ground of pool. Was a bummer for kids. Kept them from swimming. The room wasn’t cleaned daily. And towels weren’t available daily. Had to ask for the towels. And at the pool they never had towels available. One of beds was uncomfortable, felt metal spring. And my hot tub didn’t work for the jets. We paid a good amount for these things not to be so...

“It was clean enough. Totally bare bones, but ok for the night. Friendly staff. Sketchy area with lots of homeless people. ”

“NA”

“The room definitely needs some work. The outlet for the TV was bad, had to wiggle it to work. The luggage rack on the wall was broken, no lamp on the nightstand between the beds, and a very loud AC unit, and no coffee maker, and no coffee available in the lobby area. Also no breakfast available. However the beds were comfortable. This room was supposed to not be available due to needing so much, however since due to my medical issues I cannot climb stairs to 2nd story, they offered this...

“My stay was great and the app is perfect for me thank you”

“The weekend staff were clueless, unknowlegeable, and lacked the willingness to assist customers with issues. I had pre-paid and they attempted to charge me again saying they got new systems which didn’t show my payment. However, I had my receipt.”

“The only thing that I can say is that should be a chair when there are two people you need two chap. Your stuff was excellent very friendly and there to help. The room was very clean and big. Your breakfast meal was the right temperature and a great choices of food. Everyone was on it making sure there was food for the customers. So overall 5.0”

“Tru Hilton in Lewisville, TX was the worst experience we’ve ever had at a Hilton property. I initially chose not to lv a negative review, but after they falsely charged my cc, I felt it necessary. We requested early check-in/out for our volleyball tournament trip. We were told no charge as Hilton Honors members, only if even more extra time (outside of the ‘free’ extra time) was needed. I contacted the hotel after being charged $25 & told only Gold & Diamond members are not charged, which was...

“My biggest issue with this hotel was that there were no covers on the mattresses underneath the sheets, and there were all kinds of dubious stains on the mattress. I also didn't like that the breakfast nook area is in a small space and this leads to people getting bunched up waiting on foods. It makes it uncomfortable and crowded. They also constantly ran out of food, so of our three night stay, we only ate there once, and saving money on breakfast was the main reason I picked the place. The...

“It was very busy but Kayla was very helpful. She searched the entire hotel for luggage carts but was unable to find us one so my 80 year old aunt and uncle had to carry their own luggage to the 6th floor. Breakfast had great variability but the eggs and potatoes were cold. The Fire alarm went off at 12:30 AM. No explanation or all clear was given or compensation offered.”

“One of the best hotels ive ever had! The receptionist was very sweet and friendly! Great stay!”

“Be on time”