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"We stayed one night at this hotel with our baby and it was great! It so beautiful right on the beach and the staff was so nice and accommodating. Breakfast buffé was super yummy and the omelette station is a BIG favourite!"

"The rooms were nice and clean with beautiful view of the beach. Comfortable bed but pillows were very hard and thick. Nespresso coffee available in the room and minibar was included. We had to change our room after first night because it was a connecting door between us and the next room and the neighbors were partying and waking us in the middle of the night. We had to call the reception to come and tell them to be quiet. In the morning we asked for a room with no connecting door and the reception changed it for us. The food and alcohol at the hotel is average and of cheap quality, especially the beef was ”glued beef” and the steak had very soft texture and didn’t taste beef. The breakfast buffet was good and good coffee. Good coffee is hard to find in Cancun and Tulum. Beautiful beach and nice pools. Yoga sessions by the beach in the mornings and nice gym. Friendly staff and good location and easy to take the local bus to Cancun centre. "

"The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella and undercooked potata bravas and squid. Overall the total impression was not good."

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"Our recent stay at Wyndham Alltra Cancun was unfortunately quite disappointing, especially considering the high expectations we had based on its advertised family-friendly facilities. The main reason we chose this hotel was for its water park and waterslides, which we thought would be perfect for our children. However, these facilities were closed for 90% of our stay. Given that this was the highlight for us when booking, it was a major letdown and affected the entire experience. We also had high hopes for our honeymoon celebration. We requested a bottle of champagne to be waiting in our room upon check-in, which the staff kindly acknowledged in their email communication prior to our arrival. Sadly, the champagne was not delivered as promised, and it was only after I emailed the front desk again that we finally received it—24 hours later. While the gesture was appreciated, the timing had already passed, and the moment was not quite the same. The lack of attention continued at check-out, where we were not even asked how our stay had been. This was quite surprising and left a negative final impression. I have never stayed at a hotel where staff didn’t show any interest in the guest’s experience upon departure. On the plus side, the beach was beautiful, and the Italian and Mexican restaurants offered good food, but room service was dry and flavorless. While some staff were friendly, communication in english was difficult. For us the experience was poor."