Pensionat i Narusawa

“オーナーが親切ですごくよかったです”

“AC/Heat very inconsistent, either too hot of cold yet remote was left in a visual spot for the unit. Check in was frustrating as code was not given even tho we received a ambiguous email asking for a reply if we were going to be late yet it was required regardless to get the entry code. That was a challenge as we received several emails with portions of a email address that would not copy without a circle with an exclimation in it. finally sorted after several back and forth's.. arbnb's have...

“Clean and tidy. Very friendly staff. Lovely location in the trees with a view to Mt Fuji, wild deer and we were lucky to have a blanket of snow which made it awesome!”

“Very nice ryokan. Super friendly and helpful staff who really made an effort to teach their foreign guests about Japanese culture. There are two private onsen, one indoors and one outdoors.”

“Overall good stay, very clean, nice facilities and inexpensive. Google maps has the building next door as the place and as an English only speaker it was a little tricky since the retro facility says restaurant in English and BnB in Japanese.”

“部屋は快適です。 すた”

“Check in was a little sketchy, I struggled to find the right door at first and keypad. And when I got into my room, I didn't realize the door would lock behind me when I left. I closed the door to go to the bathroom downstairs and luckily I had my phone on me with my code, but if I had locked my phone in my room without my code I would've been in a really bad spot since there is no receptionist or on-site staff. Other than that, the stay was perfect and I would absolutely come stay again. The...

“Despite the beautiful location of the hotel, the staff and facilities were unfortunately very uninviting. No amenities were given and everything had to be bought at an extra cost. Additionally the hotel bar did not have change so you had to pay with the exact amount if you wanted to get a drink. Finally, the room itself was decent, felt clean but unfortunately the futons were extremely uncomfortable (and I sleep on Japanese futon very often). Don't count out hakone from your trip but I would...