Hotell i Neauphle-le-Vieux

"Nonchalant och okunnig personal. Bra läge på hotellet."

"Allt är bra!"

"The hotel receptionist was very unprofessional. She asked me for a lot of personal information, only to eventually tell me to check in myself using the machine. When I raised concerns, she responded by threatening to cancel my booking—twice. At night, she was not helpful at all; she appeared to be sleeping, was careless, and showed no respect. In the morning, when I asked about room cleaning service, she responded rudely and even insulted me."

"Fin frukost, väldigt familjevänligt med alla arkadspel som inte kostade något! Rena och praktiska rum. Rekommenderas"

"👍"

"frukosten var bra, men om man är van vid skandinavisk frukost så var det lite tunt med pålägg. Men fräsch buffé och vädigt trevligt bemötande av all personal! "

"Badrummet luktade avlopp, frukost var inte bra, jag rekommenderar inte att ni bokar övernattning med frukost, var väldigt långt från centrala paris, det var runt 1h och 15prommenad till eiffel tornet. "

"Dear Hotel Management!!! I am writing to formally express my deep dissatisfaction with my recent stay at your hotel. Unfortunately, the experience fell far below the standards that guests should reasonably expect. First, the staff displayed a highly unprofessional attitude, showing little to no sense of customer service. Their manner of communication gave the impression that we were not valued as paying guests, but rather as if we were staying free of charge. Furthermore, the room assigned to us was in an unacceptable condition. Not only was it unclean, but it was also not prepared by the official check-in time of 3:00 PM. When this issue was raised, the responsibility was simply shifted onto the housekeeping staff, with the explanation that they had “forgotten” to make the bed and clean the shower. Such an excuse is neither professional nor acceptable. Overall, this experience was extremely disappointing and does not reflect the level of quality and service one should expect from your establishment. I kindly request that you take this complaint seriously and ensure that corrective measures are taken to prevent similar situations in the future. Sincerely, Naim"

"This hotel does not deserve 4 stars. The building is worn out and in serious need of maintenance. When we arrived, we were told the elevator was out of service, and the staff just said, “We’re not responsible,” with no help at all. What saved the situation was the amazing hotel manager. He noticed how upset I was, and immediately ran down to the garage and carried our luggage himself. The 3 stars are only for the manager’s professionalism and kindness. The hotel itself is old, poorly maintained, and lacking in basic guest service."