Thank you for taking the time to review our hotel!

Hey Allen! Thank you so much for staying at our property, we are elated that your stay was comfortable.

Dear Peter, Thank you for taking the time to share your feedback regarding your recent stay at the Maison Saint Charles of New Orleans. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. While I very much appreciate your positive feedback, your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 10” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr. Assistant General Manager

Hello Tao, Thank you for your feedback. We're glad you enjoyed the location and appreciate you mentioning the cleanliness of the room. We sincerely apologize for the inconvenience caused by the lack of TV, internet, and phone during the storm. We're confident your next visit will showcase the full potential of our beautiful property, with everything running smoothly. We look forward to welcoming you back soon!

Hello Corey, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!

Hello David, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We're looking forward to hosting you again.

Hello Rosemary, thanks for taking the time to share your feedback! We're sorry to see that you didn't have the perfect experience during your stay. Your feedback is important to us, and we'd love to know how we can improve. If there's anything specific you'd like to share about your visit or any areas where we can do better, please don't hesitate to reach out. We're committed to making every guest's stay exceptional, and we hope to have the opportunity to exceed your expectations in the future!

Hello Fredric, thank you for the glowing review! We're glad you had a wonderful stay at our hotel. We're especially happy to hear you enjoyed the great location and nice patio. We would be glad to welcome you back whenever your travels bring you back our way!

Hello Kirsten, thank you for your feedback. Could you tell us a bit more about what you found scary? It definitely isn't the impression we want to leave on guests. Knowing specifics would allow us to address any potential issues and ensure a more comfortable experience for future guests. We hope to turn your experience around and welcome you back for a stay that feels inviting.

Hello Jonathan, thank you for taking the time to share your feedback. We're sorry to hear about the trouble you've had getting your receipt. We understand it's important to have proper records, and the repeated calls without response are definitely not what we strive for. Your feedback is valuable to us, and this experience falls short of the excellent customer service we aim to provide. We'd look into this issue thoroughly to prevent it from happening again. We value your business and hope to regain your trust in the future.

Hello Miranda, thank you for your feedback! We appreciate you highlighting the rustic charm of our hotel. While we strive to maintain the historic character, we understand your point about the buildings needing some updates. We sincerely apologize for the inconvenience caused by the slow-draining shower. This shouldn't be the case, and we'll ensure maintenance checks and addresses this issue immediately. We hope you enjoyed the other aspects of your stay. We'd love to welcome you back and show you our best on your next stay!

Hello John, thank you for your feedback! We're delighted to hear you found our hotel exceptionally clean and appreciated the convenient downtown location. We understand that the train station can be a distance for some, and appreciate you sharing the tip about Uber. We constantly strive to offer our guests a fresh and comfortable experience, and your kind words about the sparkling hard surface floors are much appreciated! We hope to welcome you back again soon!

Hello Norman, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

Hello Rafael, thank you for your feedback! We're glad you had a wonderful stay at our hotel.We would be glad to welcome you back whenever your travels bring you back our way!

Hello Liz, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

Hello Jennifer, thank you for your feedback! We're glad you enjoyed your stay with us. Our resident cats are quite the charmers, aren't they? They certainly add a touch of personality to the hotel. We hope to see you again soon!

Hello Peyton, we're glad you found our hotel peaceful and beautiful, with clean and spacious rooms. It's great to hear our staff was accommodating and helpful throughout your stay. The convenient location with the trolley stop right outside is definitely a plus for exploring the town. Knowing you'd stay with us again in a heartbeat lets us know we're doing something right. We hope to welcome you back and create another wonderful experience soon!

Hello Shenelle, thank you for your feedback. While we strive to provide a great experience for every guest, we understand that your recent stay fell short. If you'd like to share more specifics about your visit, please don't hesitate to let us know. We're always looking for ways to improve. We hope to welcome you back again in the future and provide a more positive experience.

Hello Stacey, thank you for your feedback! The historic charm, peaceful location, inviting pool, and comfy rooms sound perfect for a relaxing stay. Thanks for mentioning the friendly staff, convenient access to the streetcar, and of course, the sweet resident cats! We appreciate your feedback about the bed height, and we may explore offering different options in the future. We hope to see you again soon for another delightful visit!

Hello Janice, thank you for the review! We're thrilled to hear you had a positive experience with our staff, especially the wonderful ladies at the front desk. We'll be sure to pass on your kind words. We hope to see you again soon!

Hallo Stefan, vielen Dank für Ihre Bewertung! Wir freuen uns, dass Ihnen die günstige Lage und der einladende Poolbereich gefallen haben. Wir hoffen, Sie bald wieder begrüßen zu dürfen und Ihnen dabei helfen zu können, unser gesamtes Hotelangebot zu entdecken!

Hello Mariya, thank you for taking the time to share your experience! We strive to provide a welcoming and helpful experience for all our guests, so we apologize if any interactions with our staff fell short of that goal.Your feedback helps us ensure our team is consistently delivering excellent service. Would you be comfortable sharing some specifics about your interaction via direct message? This would allow us to address the situation directly and ensure it doesn't happen again.We're confident we can provide a better experience in the future and we look forward to show you our best on your next stay!

Hello Stacy, thanks for taking the time to share your feedback! We're sorry to see that you didn't have the perfect experience during your stay. Your feedback is important to us, and we'd love to know how we can improve. If there's anything specific you'd like to share about your visit or any areas where we can do better, please don't hesitate to reach out. We're committed to making every guest's stay exceptional, and we hope to have the opportunity to exceed your expectations in the future!

Hello Zhiling, thanks for sharing your experience! We're so happy to hear our staff, especially Tiffiany and others, made your stay so enjoyable! Friendly and helpful staff are what make our hotel feel welcoming. We'll be sure to pass on your kind words. We hope to see you again soon!

Hello Indigo,Thank you for taking the time to share your feedback. We're happy you liked the convenient location, walkable area, and affordable parking. Those are all great perks of staying with us! Our friendly staff is always striving to provide a great experience, so we apologize if there was any confusion during your interactions.We take your feedback about the cleanliness, fruit flies, shower, plumbing, and noise to heart. This isn't the standard we aim for, and we're now doing a thorough investigation about the issues you raised. To discuss specific solutions and how we can best address this experience, we'd appreciate if you can get in touch with us directly. This will help us delve deeper into the issues and take take specific steps to address them.We appreciate you bringing these issues to light and while we understand regaining your trust takes time, we're dedicated to it. Hope to hear from you soon!

Hello Simon, thank you for your feedback! We're thrilled to hear you had a fantastic Mardi Gras experience at Maison St. Charles. Finding a great last-minute deal and having the perfect location sound like a winning combination for enjoying the festivities. We appreciate you mentioning the comfortable beds and walkable surroundings. Those are definite advantages of our location. Thank you for bringing the shower floor to our attention. We sincerely apologize for the inconvenience. We'll be sure to investigate the issues with the shower area to prevent future issues. We're delighted you'd consider staying with us again! Thank you for choosing Maison St. Charles and we look forward to welcoming you back next time!

Hello David, thank you for your feedback! We're glad to hear you had a positive stay at Maison St. Charles. Clean rooms, helpful staff, and a peaceful atmosphere are exactly what we strive to offer our guests. We take pride in providing friendly and attentive service, and your feedback lets us know we're on the right track. We're delighted to hear you'd definitely stay with us again! We look forward to welcoming you back soon!

Hello Fernanda, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

Hello Patricia, thank you for your feedback! It's great to hear you found our breakfast impressive with a wide variety of choices. We take pride in offering a delicious and satisfying breakfast spread to fuel your day. While the furniture might be on the older side, we're happy to hear the comfortable bed and overall ambiance made your stay enjoyable. Thank you for staying with us and for sharing your feedback! We hope to see you again soon.

Hello Darlene, thanks for taking the time to share your feedback! We appreciate the kind words about Tiarra and Devin at the front desk. They truly are a great team! We take your feedback about the room cleanliness to heart and will investigate to ensure rooms are spotless before assigning them. The cracked door will also be addressed. We're sorry to hear you had to check out early due to eye discomfort. We hope to see you again and provide a much better experience next time!

Hello Ulises, I am sorry to hear that your vehicle was damaged when you parked it on the side streets around the hotel. Our employee and guest's safety and security are our top priority. That is why we provide secure parking lots for our guests that are locked at night and monitored overnight by our security team. There is a parking charge of 25 + tax per night (50 during Mardi Gras) for this peace of mind. We certainly encourage our guests to park directly with us, and I am sorry you didn't take advantage of that amenity. I do hope you enjoyed the other aspects of your stay with us, and we welcome you back for your future visits to New Orleans.

Hello Kate, we appreciate you taking the time to share your positive experience. A friendly staff and a clean room are two things we strive to deliver for all our guests, and we're happy to hear we hit the mark during your stay. We hope to welcome you back again soon!

Hello Abilene,Thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

Hello Kimberly, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

Hello Jenny, Thank you for taking the time to share your feedback! We're truly sorry about the water puddle and lack of response. This isn't the level of service we aim for, and we sincerely apologize for the inconvenience.To investigate further, please contact us directly to discuss your experience. This helps us identify the specific staff involved and address the issue directly. Our team will check the room and review procedures to ensure prompt responses to guest requests. Your feedback helps us improve future guest experiences. Thank you for bringing this to our attention.

Hello Martina, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

Hello Isabella, Thank you for your feedback! It's great to hear you enjoyed having breakfast options available at the hotel. Having a convenient and readily accessible place to start your day with a meal can be a valuable amenity for many guests. We're delighted to hear that our effort resonated with you. We hope to welcome you back soon!

Hello Ashley, thank you for your feedback! We're glad to hear that you found both the property itself and our staff to be pleasant and inviting. This is exactly the kind of environment we strive to create for all our guests. We appreciate your trust and we hope to welcome you back soon!

Hi Bernard, thank you for your feedback! We're so glad to hear our front desk staff was able to accommodate your early arrival. Our team strives to provide a welcoming and efficient experience for all our guests, and your feedback lets us know their efforts are appreciated. Thank you again for choosing our hotel and for sharing your positive feedback! We hope to welcome you back again soon.

Hello Benjamin,Thank you for your rating! We're here to make your stay the best it can be. If you ever want to share any thoughts or suggestions to help us improve your experience in the future, please feel free to reach out. Your feedback is valuable to us, and we look forward to making your next visit even better!

Hi Ashley, thank you for your feedback! It's wonderful to know you found both the property itself and our staff to be pleasant and inviting. We strive to create a welcoming and comfortable environment for all our guests, so your feedback is truly appreciated. Thank you again for choosing our hotel and for sharing your positive feedback! We hope to welcome you back soon.

Hi Coach,We're so sorry to hear about the issues with the shower and toilet in your room. That's definitely not the experience we want our guests to have.We understand how important cleanliness and functioning facilities are, and we sincerely apologize for any inconvenience and discomfort this caused. We're immediately addressing the issue internally to ensure it's fixed.We hope this won't overshadow the other highlights of your stay, and we'd love to welcome you back!

Hello Nancy, thank you for your feedback, it is music to our ears! We're glad you had an amazing experience at our hotel. Hearing "everything was awesome" lets us know we're hitting the mark. Thank you for choosing us, and we look forward to seeing you again soon!

Hello Eric, we're glad to hear you had a great Mardi Gras experience! It sounds like our proximity to the parade route was a major highlight. We're happy to know you had a convenient spot to enjoy the festivities. We're also incredibly proud of our friendly staff, and it's always rewarding to hear guests recognize their positive contributions. Thank you for choosing our hotel for your Mardi Gras stay and for sharing your glowing feedback. We look forward to welcoming you back again soon!

Hello Penny, thanks for your feedback! It's great to hear that you had a positive Mardi Gras experience at our hotel. We know how important it is to have easy access to parades and appreciate you highlighting that aspect. It's also wonderful to hear that our staff was polite and helpful, as we strive to provide exceptional service to all our guests. We hope to welcome you back again soon, Mardi Gras or otherwise.

Hello Carol, thanks for your feedback! We're delighted to hear that you had a positive experience with our hotel. Your feedback about the friendly and helpful staff is truly heartwarming. We take great pride in providing a welcoming atmosphere and attentive service to all our guests, so it's wonderful to know that our team members made a positive impression on you. We hope to welcome you back again soon.

Hello Valencia,Thank you for reaching out, though we regret that our service fell below your expectations. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. If you can also reach out to us with more details, it would help us take specific actions. Down the line, we hope you consider returning and giving us another chance to change your perceptions with our authentic, caring spirit of hospitality.Warm regards,The Maison St. Charles team

Hello Kunihiko, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

Hello Ortiz,Thanks for sharing your feedback. We're sorry to hear about the AC and parking troubles during your stay, especially the wait for a new room and the issue with parking charges. We understand how this impacted your experience, and we're sincerely apoligize.We're taking a good look at how we communicate parking availability and fees to make sure everything's crystal clear for guests. To address the refund issue promptly, we would appreciate it if you could contact us directly. That way, we can dive into your specific situation and get things moving.We always aim to offer a smooth and comfortable experience, and your feedback helps us get there. We hope you'll give us another chance to show what we can do!

Hello Tae, thanks for your feedback! We're glad you enjoyed your stay and found both the hotel and the people great. We always strive to provide a welcoming and enjoyable experience, so your positive feedback is truly appreciated. We hope to welcome you back soon!