Lyxhotell i Norra Colorado Springs

“Everything was perfect! Clean, quiet, very nice and relaxing.”

“Very nice property. Decent just outside busy Co Springs. Nice restaurant and bar area. Staff very friendly.”

“We booked a weekend here to celebrate a birthday notknowing there was a National Lacrosse tournament at the Academy with a lot of families staying here. Even though we paid resort prices, and fees, we weren’t able to find seats at or utilize the pool, or have access to the dining facilities. There were hundreds of kids running through the halls, elevators, etc. While we understand this happens, they should have informed us that it wasn’t a good weekend for other guests. Also, our rooms were...

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“Hot summer August days and no AC!!! We arrived at 5pm on Friday tired and hungry ready to cook a meal to spend the evening relaxing for our busy next day. Entering the house we felt the heat and checked the AC that read 85 degrees, but was set to 65, so we knew it wasn’t working. I called support and they recommended several things to do that did not work. Then they send a maintenance guy that arrived an hour later and who clearly couldn’t fix anything because all he did was change the filter...

“No response for request for keys, never received request for info email; immediaye voice mail with no call back. HAD TO GET A ROOM ELSEWHERE. Hotels.com should NOT offer this place to stay when it is confirmed you get no help/immediate response. It was 7 pm at night, NOT the 10 pm advertised late check in.”

“Oh my goodness, I imagine this is on everyone’s bucket list. Stay a couple of days!”

“It was underwhelming. For $200 a night, it was just ok. Sheets had stains on them. Carpet in hallways was a tripping hazard. Room hvac was inconsistent and noisy.”