We noticed quickly that this house needed some major TLC. I don’t know what the cleaning fee is charged for, because it looks like it hasn’t been cleaned in a very long time. Dust, hair & grime caked on to all the baseboards, dishes were grimy, walls were absolutely disgusting, white carpet was dark gray in most spots. Then there’s the patio… found a cigarette butt on the window sill, broken toy pieces, and then… shattered glass all over by the pool. We were picking up shards of glass all week. The “loungers” by the pool were broken & ripped, and the cushions that laid on top of them were thin, dirty,& ripped. Unusable. Then the wicker couch and the dining chairs were without cushions. I asked for cushions at least twice, and then he just stopped responding to me. There was also garbage in the yard, and the patio door to the house wouldn’t lock, the one door to the yard wouldn’t open. He had sent someone over to address the electrical issues we were having (half -literally half- of the outlets did not work, along with half of the TV’s.) But my issue with that is that he sent someone over while we were not home, and asked me if it was ok to send someone an hour after he was already there, in all our bedrooms. Totally creeped me out. The dishwasher is broken, also, which was the least of our complaints. They claim that cleaning is their top priority, which is either a flat lie to sound good, or they just have not been in that house in a very long time and are trusting a terrible cleaning company. Beds are not comfortable, either. I feel terrible for those who will keep their reservation here, paying upwards of $400/night for this dump. Please consider doing yourself a favor and canceling this house and getting one somewhere else!! I wish I could attach the pictures I took to show you all!