Spahotell i Puerto Vallarta

“The staff was great, food was good.. wish we had a better veiw of the ocean ”

“Un merveille d’hôtel ”

“Good staff, clean rooms, clean pool, good activities, great zumba instructor ”

“Yes ”

“Yes”

“Perfect!”

“We loved this hotel. The customer service and food were amazing. We stayed for two nights but ended up adding one more night. Our personal butler, Rousse, was very attentive. Our room was very nice with an amazing view. The only downside was the plung pool. We weren’t able to enjoy it because the water was not very comfortable and was quite cold.”

“Got food poisoning from the recerved dinner in Restaurant Tokyo. Food quality in general there was the worst we had in our 2 weeks stay in Mexico. After getting very sick, we were not able to even get water bottle from the reception to help. When approaching the staff and the manager about the situation, not a single sign empathy or concern about the patients health was shown. Only a statememnt of "you cannot prove it is our fault". Entertaiment staff were exceptional.”