Resorter i Puerto Vallarta

“We loved the people and facilities, except for these minor details: After checking in, they ask you to speak with an employee who is supposedly there to help you collect your luggage (which they initially place on a bellhop cart) and guide you to your room. However, this person is actually a salesperson. Before you know it, you’re being offered “complimentary” gifts and activities “for hotel guests” and subtly pressured into scheduling a timeshare presentation. They make it feel like this is...

“Unfortunately our rental car was stolen from the parking garage of the hotel while the valet parking had the key in their station. This matter is still under investigation by hotel, police and car rental company but we really hope that hotel assumes responsibility for this and increase security and processes in their parking and valet services. Of course this ruined our stay there, otherwise good.”

“They stole the deposit. And they have tricks around it to not give it back.”

“Hermoso hotel, muy buenas atenciones de todo el personal y la playa muy bien”

“Everything is just as good as enough.”

“Staff was absolutely amazing and friendly. This is the perfect resort if your looking a quiet and more personal experience.”

“Best spa experience we ever had 10/10:”

“Todo muy bonito, buena atención y productos de calidad”

“Got food poisoning from the recerved dinner in Restaurant Tokyo. Food quality in general there was the worst we had in our 2 weeks stay in Mexico. After getting very sick, we were not able to even get water bottle from the reception to help. When approaching the staff and the manager about the situation, not a single sign empathy or concern about the patients health was shown. Only a statememnt of "you cannot prove it is our fault". Entertaiment staff were exceptional.”

“Excelente servicio y atención, solo considerar que es un hotel muy grande y caminarás mucho. La comida del hotel deliciosa, en temporada alta es un tiempo de espera para servicio a tu habitación, y para comer en restaurantes conciderar tiempo también para llegar”