Dear Olena,Thank you for the time taken to share your experience of staying with us.We are glad to hear that you appreciated the condition of our hotel and the cleanliness of your room, reflecting our commitment to providing a sophisticated and inviting environment. It is disheartening to learn that your experience with our VIP benefits and food offerings did not meet your expectations. We aim to ensure that all our guests enjoy a carefree stay with us, and we regret any inconvenience caused. Our team strives to offer a harmonious dining experience with a variety of options to cater to all tastes and dietary needs, including those with food allergies. We're mindful of the importance of such details and will reflect on your feedback to enhance our services. Please rest assured that we take your comments seriously as they are crucial in our continuous pursuit of creating an elegant and luxurious guest experience.We hope to welcome you back. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Nicholas,Thank you for sharing your experience with us.We are thrilled to hear that our pool and beachfront amenities provided a harmonious addition to your stay, and it is always inspiring to know that our team, especially Louis from the Celsius poolside bar, ensured a carefree and luxurious service throughout your visit. We appreciate your constructive feedback on the restaurant booking process and check-in experience; your comfort and satisfaction are paramount to us, and we are always mindful of opportunities to enhance the elegance and sophistication of our services. Rest assured, we are continuously looking for ways to make every aspect of our resort as inviting and efficient as possible.We are looking forward to welcoming you again. All the best!Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Keturah,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our pool bar served as a favorite spot for you to unwind and enjoy the serene atmosphere. It is delightful to know that the cleanliness of your room and the overall condition of the hotel met your expectations, reflecting our commitment to providing a sophisticated and harmonious environment. We also appreciate your positive rating of our room amenities, ensuring a carefree and luxurious stay. It seems there is a bit of room for improvement in our service, and while details weren't provided, we're always seeking ways to enhance our guest experience.It would be our pleasure to have you return on another occasion.Very best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Justin,Thank you very much for this kind review.Your enthusiasm for our resort's luxury and sophistication is truly inspiring, and we are overjoyed to hear that our elegant accommodations provided a perfect backdrop for your best vacation ever! We take great pride in our resort's condition and are thrilled that you appreciated the harmonious blend of colonial style architecture and modern amenities. Our team is dedicated to delivering exceptional service, and your recognition of our efforts is highly motivating. It is wonderful to know that our commitment to cleanliness and attention to detail contributed to a carefree and memorable stay.We look forward to a return visit from you in the future.Best wishesJuan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Robert,Thank you for taking the time to share your review.We are genuinely sorry to hear about the challenges you faced regarding customer service. It is surprising, as we usually pride ourselves on our elegant and sophisticated service, and your experience does not reflect the high standards we aim to uphold. It is disheartening to learn that you felt our team was not as inviting and helpful as expected, especially when it comes to assisting with luggage in buildings where the convenience of an elevator is not present. I assure you, we strive for our guests to enjoy a carefree and relaxed experience, and your encounter seems to have fallen short of this goal.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Scott,Thank you for sharing your experience with us.We are thrilled to hear that our beautiful beach and the selection of pools provided a backdrop for your enjoyment. It is also wonderful to know that you appreciated the abundance of food offerings. On the other hand, we regret to hear about the challenges you faced with the dinner reservation process. We always strive to create a harmonious and sophisticated dining experience, and your feedback is invaluable in maintaining the high standards we set for ourselves. While our restaurants are indeed popular, we endeavor to accommodate all our guests' preferences and it seems we missed the mark during your stay. Rest assured, we are constantly reviewing our reservation system to offer a more relaxed and inviting process.We are looking forward to welcoming you again.All the best!Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Ann,We would like to thank you for this positive feedback about your stay in our hotel.We are absolutely thrilled to hear that our rooms exceeded your expectations and provided a touch of luxury with nightly turn-down service and chocolates. It is inspiring to know that our team's friendly and engaging nature contributed to your positive experience, reflecting our commitment to sophisticated and mindful hospitality. We love to create a harmonious and inviting atmosphere for our guests, and it seems we've succeeded during your stay!It would be our pleasure to have you return on another occasion.Very best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Crystal,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that you found our resort clean, secure, and that our minibar kept you refreshed with daily treats. It is wonderful that Flora stood out to you with its fresh and tasty offerings, truly showcasing our dedication to providing a sophisticated dining experience. We are also glad that our evening restaurants made a positive impression with their diverse and delicious cuisine.However, we regret to hear that you encountered some challenges with dining during the day. While we strive to cater to all dietary needs with our international buffet and a la carte menus, including vegetarian and vegan options, we understand that there is always room for improvement and will take your feedback into thoughtful consideration. We also apologize for any inconvenience caused by the language barrier with some of our staff; we are working on enhancing our team's language skills to provide a more inviting and harmonious service.It is inspiring to learn that you enjoyed the tranquility of our adults-only upgrade, even though we recognize the desire for more lively activities and easier access to dining options. Rest assured, we are always relatable and aim to tailor the carefree vacation experience to each of our guests' preferences.We hope to welcome you back. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Gerard,Thank you for sharing your experience with us.We are thrilled to hear that the cleanliness of your room, the condition of our hotel, and the amenities provided met your high standards and contributed to an elegant stay. Our team takes great pride in ensuring a harmonious and luxurious environment for our guests. However, it seems we did not hit the mark with our culinary offerings this time around. Although our dining options are often praised for their variety and quality, we respect that taste is subjective and your palate might have relished different flavors. Rest assured, we are continually mindful of our food and beverage quality, aiming to provide an inviting and sophisticated dining experience that is reflective of our tropical locale.We are looking forward to welcoming you again. All the best!Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Marcos,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to a return visit from you in the future.Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Nicholas,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Guest,Many thanks for having taken the time to review your stay.We are absolutely thrilled to hear you found our hotel to be in immaculate condition and that our rooms met your standards of cleanliness with a perfect score. Our team works tirelessly to maintain a sophisticated and inviting environment, and it is rewarding to see these efforts reflected in your experience. We regret to hear that there was a discrepancy with the benefits you were expecting. While we ensure a harmonious stay for all our guests, sometimes misunderstandings do occur, and we are genuinely sorry for any inconvenience this may have caused you. Rest assured, we are dedicated to providing a seamless experience and will look into how we can improve our service.We hope to welcome you back.Best wishesJuan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Estimado Miguel,Estamos muy orgullosos de poder leer que tuvieron una óptima estancia con nosotros.Nos complace saber que la limpieza de la habitación y el estado del hotel cumplieron con sus expectativas de lujo y elegancia. ¡Es inspirador recibir comentarios tan positivos! Nos enorgullece que el servicio ofrecido por nuestro equipo haya resonado con usted, reflejando el ambiente sofisticado y armonioso que nos esforzamos por mantener. Agradecemos su reconocimiento a nuestro compromiso con la excelencia.Esperamos volver a hospedarle en futuras ocasiones. Reciba un cordial saludo,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Apreciado Keyla, En primer lugar, muchas gracias por habernos elegido para disfrutar de su estancia en Punta Cana y por hacernos llegar sus impresiones acerca de su experiencia.Nos complace saber que la limpieza de su habitación cumplió con sus expectativas, reflejando nuestro compromiso con la excelencia y el detalle. Lamentamos profundamente que el servicio no haya estado a la altura de lo que usted merece y esperaba encontrar en nuestra instalación. Nuestro objetivo es proporcionar una experiencia lujosa y sofisticada, y tomamos nota de sus comentarios para asegurarnos de que cada interacción con nuestro equipo sea respetuosa y armoniosa. Respecto al restaurante de carnes, su apreciación nos impulsa a revisar nuestros estándares para garantizar una experiencia culinaria que sea tanto exquisita como inspiradora.Reciba un afectuoso saludo. Cordialmente,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Vogtle,Thank you for this great review.We are thrilled to hear you enjoyed our resort's cleanliness and the pristine condition of our facilities. It is wonderful that our services met your expectations and that our room amenities added a touch of luxury to your stay. Our team takes great pride in ensuring each suite offers the sophisticated comfort and harmonious elegance that our guests deserve, and it is inspiring to hear your appreciation.We look forward to your next visit.Best regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Beatriz,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that our team's friendliness and helpfulness contributed to your positive experience, showcasing our commitment to sophisticated and respectful customer service. Your commendation of our room cleanliness and hotel condition reflects the harmonious and inviting atmosphere we strive to maintain, following our recent renovations in December 2022.We hope to welcome you again in the future.All the best,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Michael,Thank you for taking the time to leave a review of your recent stay.We are glad to hear that the beauty of our tropical beach and the inviting sands of Bávaro Beach met your expectations and contributed to a harmonious atmosphere during your stay. On the other hand, we are truly sorry to hear about your experiences with the room and dining options. While we always strive for excellence in our accommodations, including recently introduced DreamMaker mattresses, it seems we missed the mark in ensuring your ultimate comfort and luxury. Additionally, our resort offers a variety of dining venues, each designed to provide a sophisticated and diverse culinary journey, and we regret to hear that this was not your experience. It is disappointing to learn that the language barrier posed a challenge; we take pride in offering a multilingual staff to ensure a carefree and relaxed stay for all our guests.We hope to welcome you back. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Rakesh,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Mr. Salvatore,Thank you for such a positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you for another pleasant stay. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Ms. Jerrica,Thank you for taking the time to share your feedbackAfter reviewing the concerns you raised, as well as the feedback from the hotel, we conducted an in-depth analysis in collaboration with relevant departments to ensure a thorough understanding of the situations you experienced during your stay with us. We take great pride in our commitment to addressing any guest dissatisfaction promptly and effectively.Regarding the reported lack of hot water in your room on March 30th, we deeply regret the inconvenience this caused. Our team responded promptly to resolve the issue and ensure your comfort during your stay.Regarding the Spa services matter, our examination revealed that you received a facial treatment without presenting the necessary coupon, voucher, or discount authorization. As per our standard procedure, we apply discounts only when the corresponding documentation is presented at the Spa or during check-out. We invite all our guests with special packages to approach our Guest Service area to receive assistance whenever required.We also take your feedback regarding the door lock and the discomfort you experienced very seriously. Our team is committed to ensuring the safety and well-being of all our guests, and we apologize for any instances that made you feel uncomfortable.Similarly, we regret any inconvenience caused by the late check-out process and the challenges in securing restaurant reservations. We are actively working to address these issues internally to ensure a smoother experience for our guests in the future.It is important to note that there were no formal complaints received from you during your stay. The hotel has provided feedback that highlights a different perspective, including interactions on the day of your departure. At Paradisus Palma Real, guest satisfaction is of paramount importance, and we maintain a stringent incident management protocol overseen by our dedicated Guest Service team. We genuinely appreciate your feedback and partnership, and it is our sincere hope to have the pleasure of welcoming you back to Paradisus Palma Real in the near future.Should you have any further inquiries or require additional clarification, please do not hesitate to reach out to us directly.Thank you for your understanding and continued partnership.Warm regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear David,Thank you for sharing your experience with us.We're thrilled to hear you found our Reserve experience to be highly recommendable, where luxury and exclusivity come together to create truly harmonious moments. Our team is delighted that the presentation of our culinary offerings captivated you, and we're always striving to immerse our guests in a world of sophisticated dining. We appreciate your feedback on the taste of our dishes; it's an opportunity for us to ensure that every aspect of our food & beverage service is as inviting and delightful as our tropical surroundings.We hope to welcome you back. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Querida Carla Victoria, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos llena de alegría saber que su estancia fue una experiencia relajante y muy disfrutable. Agradecemos sus amables palabras sobre el impecable estado de nuestras habitaciones y la calidad de los servicios ofrecidos. Lamentamos que el buffet no haya estado a la altura de sus expectativas; su retroalimentación es valiosa y nos permite seguir mejorando nuestras opciones culinarias. En nuestra última renovación en diciembre de 2022, pusimos especial énfasis en ofrecer una experiencia gastronómica de lujo y sofisticación, y seguiremos trabajando para que cada plato refleje el espíritu tropical y la armonía de los sabores locales.Nos gustaría volver a recibirle siempre que vuelva a Punta Cana. Un saludo muy cordial,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Youn Kwun,Thank you for this positive review of your experience.It is wonderful to hear that the cleanliness of our rooms met your impeccable standards and that our team's kindness made a lasting impression. Your family's eagerness to return is the highest compliment we could receive, and it fills us with joy to know we have created such a harmonious and inviting atmosphere. We take pride in ensuring a sophisticated and carefree stay for all our guests, and it seems we have succeeded in making your visit truly memorable.We look forward to the pleasure of welcoming you back again in the future.Many thanksJuan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Jasmine,Thank you for sharing your recent experience with us. Upon reviewing the details of your stay and consulting with our team, we discovered that the Expedia credit was appropriately applied as per the terms, despite the additional discounts effectively reducing the balance owed for your treatments. Therefore, a refund may not be applicable in this case. We sincerely apologize for any confusion this may have caused.We also regret any miscommunication during the check-out process and the incidents related to room change and maintenance. Your safety and comfort are of the highest priority, and we deeply regret any shortcomings in this regard. However, we are keen to address your concerns and would kindly request that you contact our team directly to discuss these matters further.We sincerely appreciate your feedback, and we hope to have the opportunity to address your concerns and regain your trust in our commitment to providing a memorable and enjoyable stay.Warm regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear David,Thank you for taking the time to leave a review of your recent stay.We're thrilled to hear you enjoyed the beauty and amenities of our resort, and that our team's warmth added to your positive experience. Our recently renovated suites, each offering a touch of luxury and elegance, are designed to provide a harmonious and inviting atmosphere, and we're delighted that you appreciated this. However, we apologize for the oversight regarding the welcome bottle; we aim to ensure all our guests feel special and cared for from the moment they arrive. We also acknowledge your comments on the breakfast service and are always seeking ways to enhance our sophisticated dining experiences while remaining mindful of our guest's needs and comfort.We hope to see you again in the future.Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Yoel,Thank you for taking the time to share your feedback.We are thrilled to hear you enjoyed the unbeatable location of our beachfront resort and the invigorating ocean breezes that are a natural part of our harmonious setting. It is delightful to know our commitment to a clean and elegant environment met your expectations, with a 100% satisfaction in room cleanliness. Additionally, maintaining our hotel in impeccable condition is a priority for us, so we're glad you took notice and appreciated this aspect. However, I see there's room to elevate your experience with our room amenities. We pride ourselves on offering a luxurious and sophisticated stay, with amenities designed to cater to the needs and comfort of our guests. Rest assured, we are continually seeking ways to enhance our guest experiences in every aspect.It would be an absolute pleasure to welcome you again in the future.Best regardsJuan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Jose D Rosa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Rafael,Thank you for your visit and rate of our property.We will be looking forward to welcome you back.Regards

Dear Nestor,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Querido Jhonan,Estamos muy orgullosos de poder leer que ha disfrutado de una óptima estancia con nosotros.Nos complace enormemente que haya disfrutado de nuestro servicio y la calidad de nuestra comida, elementos que consideramos esenciales para una experiencia de lujo. Es un honor saber que nuestro equipo de cuidado de niños ha sido excepcional, reflejando nuestro compromiso con un ambiente familiar relajado y cuidadoso. Apreciamos su reconocimiento hacia la limpieza impecable de nuestras habitaciones y el excelente estado del hotel, fruto de nuestra dedicación a ofrecer un entorno sofisticado y armonioso para nuestros huéspedes.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Querido Cristian, Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Nos llena de alegría saber que encontró tranquilidad y disfrutó de nuestros servicios de alta calidad, especialmente el área VIP. Apreciamos que haya percibido la elegancia y sofisticación que nos esforzamos por ofrecer en cada rincón de nuestro resort, desde las habitaciones renovadas hasta las experiencias exclusivas que diseñamos para nuestros huéspedes. Gracias por destacar la limpieza impecable y el estado óptimo de nuestras instalaciones, reflejo de nuestro compromiso por un ambiente armonioso y respetuoso con el entorno tropical que nos rodea.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Olubunmi,Thank you for positively reviewing your visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back in the future. Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Guest,Thank you for taking the time to provide us with your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back for another enjoyable experience. Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Guest, We are grateful to you for taking the time to review your experience.We're elated to hear that the pristine sands of our beachfront resort provided a beautiful and harmonious backdrop for your stay. It's truly inspiring to know that our friendly staff contributed to a carefree and inviting atmosphere that made your experience even more memorable. Our team is delighted that the diverse and tasty dining options, including the hidden treasures like lobster at the buffet, met your sophisticated palate. We take note of your thoughts regarding our Japanese restaurant and appreciate your candid feedback as it helps us to continuously refine our guests' culinary journey. Your enjoyment of the nightly shows fills us with joy, as we aim to offer a variety of entertainment that resonates with our guests and immerses them in the tropical vibrancy of our culture.We hope to welcome you back again soon. Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Sir,Thank you for this positive review of your experience.We are thrilled to hear that Milton's expertise in viniculture elevated your dining experience at our Italian trattoria, pairing your meal with just the right touch of sophistication. It's also wonderful to learn that Bernavel provided insightful recommendations, ensuring a delightful culinary journey tailored to your taste. We pride ourselves on our meticulous attention to detail and harmonious fusion of flavors. Your commendation of our room cleanliness, hotel condition, and service is deeply appreciated. It reflects our commitment to providing an inviting and mindful environment, where every aspect is designed with care and respect for your comfort.We look forward to welcoming you back in the future.Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Mrs. Donna,Thank you for taking the time to review your stay with us.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We all look forward to welcoming you back in the future.Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Torri Lyn,Thank you for sharing your experience with us.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back.Best wishes,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Kanan,Dear Nestor,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Al,Thank you for such a positive review of your stay.We are absolutely thrilled to hear that the food at our buffet exceeded your expectations, truly reflecting the diverse and delicious dining options we aim to provide. Our recently renovated restaurants strive to offer a journey of flavors, and it is inspiring to know we've succeeded in that regard during your stay. Additionally, your compliments on the room cleanliness and the condition of our resort are sincerely appreciated. We take pride in maintaining a sophisticated and elegant environment that ensures a harmonious and inviting experience for all our guests. Acknowledging our staff, particularly Edward and Wladimir, fills us with pride as they embody the respectful and mindful customer service we are committed to delivering.We would be delighted to welcome you back on another occasion. All the best,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Bhavnita,Dear Nestor,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Sarbamitra,Thank you for taking the time to provide us with your feedback.It seems we missed the mark on some areas, and for that, we truly apologize. We take your feedback seriously, especially concerning the food and beverage quality as well as the challenges faced by larger groups at our dining venues. Rest assured, our aim is to provide a harmonious and mindful experience for all our guests, regardless of group size. We also acknowledge your concerns regarding transportation and membership offerings. While we strive to make every stay carefree and luxurious, it appears there is room for improvement in ensuring a relaxed arrival experience and a more inclusive sense of luxury for all our guests.We hope to welcome you back in the future.Best wishesJuan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Tanika,We appreciate the time you have taken to provide us with your opinion of your stay.It appears that certain aspects of your stay did not meet your expectations, and for that, we are truly mindful. We regret to hear about your experience with the restaurant reservation system and the waiting times you encountered. Our intention is to provide a carefree and inviting dining experience, and it seems we fell short in this respect. We also take note of your comments regarding the buffet service, as our aim is to maintain a sophisticated and elegant atmosphere in all our dining areas. It’s disappointing that the timeshare presentation by our concierge was not to your liking. Our goal is always to create a relaxed environment, offering services and amenities that enhance our guests' stay, not detract from it. Lastly, we acknowledge your remarks on room service and the promptness of clearing dishes, which is an area we will focus on to ensure it aligns with the high standards we set for ourselves.We hope we can provide you with an improved stay in the future. Kind regards,Juan Carlos LloretExecutive Assistant ManagerParadisus Palma Real

Dear Circe,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management